Forrester colleagues Laura Ramos and Oliver Young have posted some initial conclusions from the big "Social Technographics" survey for this year, which details how social media inform and influence people buying technology. You can read about the survey on Oliver's blog and Laura's blog.
Needless to say, this is fascinating stuff. The survey looks at each kind of online behavior (content creation, critiquing content, joining groups, etc.), and then tells you how much people in different segments of the population engage in these behaviors. Here's an example:
For product marketers, these data tell you how to reach your target audience. For product managers, the same information is critical for tapping social media as a new source of requirements data.
Among other things, the Israeli military has started its own YouTube channel to distribute footage of precision airstrikes. And as I type, the Israeli consulate in New York is hosting a press conference on microblogging site Twitter.
Actually, Internet collaboration is hardly a new development in what some military theorists and practitioners call "fourth generation warfare," abbreviated 4GW. (Which is now upgraded, in conflicts like Somalia's civil war, to 5GW). Revolutionaries long ago embraced instant messaging, discussion forums, and streaming video. Micro-blogging, whether used by the insurgents or the counterinsurgents, is just another potential edge in the information war.
One sure sign that Web 2.0 is a genuinely new epoch in the tech industry: the haymaker punch it threw at a repository-centric view of application architectures, effectively knocking it out of the ring. For those who aren't familiar with what I'm talking about, I'll give a little bit of history for the young 'uns out there.
Forward into the past Let's hop in a time machine, go back 10 years, and eavesdrop on conversations in development teams building multi-tier applications. Chances are you'll hear no small number of words about the repository. For example, suppose the project was integrating two middleware applications, such as content management systems and ERP applications. In many development teams, you'd get funny looks if you didn't advocate some merger of the two repositories as the solution to the challenge. Integration at the middle tier sounded, to many ears, like trying to pull a fast one, substituting a hack for "real" integration.
In a business context this style of data and content presentation can be tremendously valuable, despite the relative simplicity of the application. Think of this same graphic with sales data versus plan, feature burn down rate, or project milestones over time. This information is available today, of course, however the presentation of that data is not nearly as elegant or accessible. Business intelligence software — which this application most closely resembles — is not yet focused on these simple, business-friendly applications, and thus far no mashup or widget vendors have focused on this type of solution for the enterprise.
Exactly. The framework, such as enterprise portals, for presenting this kind of information has been around for a while. The real obstacle to the "dashboard dream" has been the cost of building the dashboard--either for each user, or, preferably, by each user.
I need to read the Synovate report for myself, and I will look at the next results from Forrester's surveys of Japanese consumers to see if I see the same thing... Can't do that right now, I'm afraid.
I think Jeff is spot on with his view that Japanese Social Computing is often Web1.0 at heart. In particular, I agree with his observation that anonymity and lack of segmentation (trying to cater for the "general population") hold back the possibilities for Social Computing.
Could Japan's fickle consumers decide that SNS was just another fad and "move on"?
Somehow I cannot imagine it. (Move on to what? Long socks and tiramisu?). Is it possible to have a "camel" shaped adoption curve...?
By Gil Yehuda Those who drink the Web 2.0 Kool-aid live in a idealistic world where we can mentally connect a great idea to a great implementation of that idea. We live on faith that the great implementation will come, since there are plenty of smart people out there who will eventually figure out how to make value out of technology building blocks. Sometimes our faith is tested when the killer-app does not show up for a long time. But evidence can restore our faith.
Today marks the beginning of my 8th year at Forrester and my 4th year researching B2B marketing.
I’d like to use this anniversary to start a blog conversation about what I see happening in B2B marketing and to think about what’s next. And, frankly, I am concerned about the future of the business marketing profession.In particular, for those of us marketing high technology products and services.
Why? The truth is, I learn by doing and by speaking with others who do. So I dabble with Twitter, Plurk, Pownce, Spoink, Rakawa, Tumblr, Utterli, Yammer, FriendFeed, 12seconds, and probably a few others that I signed up for and forgot to use. I have found a nice collection of people that I like to follow, and some people follow me too. So microblogging appeals to the extrovert in me, and I'm strangely fascinated reading what other people are doing (or what they say they are doing). Narcissism and voyeurism are at play.
I'm just back from the Fourth Annual Cross Media Forum put on by BIMA, the Boston Interactive Media Association, a MITX organization. I thought the depth of content from the event was exceptional. It included:
Consistently rated as one of the most popular features of Forrester Events, one-on-one meetings give you the opportunity to discuss the unique technology issues facing your organization with Forrester analysts. Business & Technology Leadership Forum attendees may schedule up to two 20-minute one-on-one meetings with the Forrester analysts of their choice, depending on availability. Registered attendees will be able to schedule one-on-one meetings starting on Monday September 15, 2008. Book early!