He declined to live tweet his upcoming wedding from the altar, but there is no doubt that Nick Hayes is the social media expert on Forrester’s S&R team. He has extensive knowledge of the security, privacy, archiving, and compliance challenges of social media, as well as the technical controls used to address them. He also specializes in the tools that monitor and analyze social data to improve oversight and mitigation tactics of myriad reputational, third-party, security, and operational risks. He is certainly aware of the reputational risk of staring at your cell phone when you’re supposed to say, “I do”, but maybe if you follow him (@nickhayes10), you might get lucky with a pic or two -- and some good risk thoughts to boot.
Last week, we learned that cybercriminals undermined the identity verification of the IRS’ Get Transcript app and gained access to the tax returns on 104,000 US citizens, so it’s only fitting in this analyst spotlight, we interview one of the team’s leading analysts for identity and access management (IAM), VP and Principal Analyst, Andras Cser. Andras consistently produces some of the most widely read research not just for our team but across all of Forrester. And clients seek his insight across a number of coverage areas beyond IAM, including cloud security, enterprise fraud management, and secure payments. As the tallest member of our S&R team at 6’5”, Andras also provides guidance to clients on the emerging fields of height intel and altitude management.
Once a month, my co-research director and partner in crime, Chris McClean, and I will use our blog to highlight one of the 26 people who collaborate to deliver our team’s research and services and always make Chris and I look really, really good. Each “Analyst Spotlight” includes an informational podcast and an offbeat interview with the analyst. This month’s Analyst Spotlight features our newest analyst, Martin Whitworth. Based in London and bringing experience as a CISO and Head of Security across several industries, Martin will cover the most pressing issues keeping CISOs reaching for another bourbon on the rocks, including security strategy, maturity, skills and staffing, business alignment, and everyone’s favorite pastime, reporting to the board.
Prior to joining Forrester, Martin served as CISO and senior security leader for a number of blue chip organizations, including Coventry Building Society, Steria Group, UK Payments Council, British Energy/EDF Nuclear Generation, and GMAC. In these roles, he developed and executed a variety of security strategies and programs, and he has extensive experience successfully engaging business and board-level stakeholders. He also has considerable experience as a trusted advisor to security leader peers in the public and private sectors internationally, as well as advising standards and regulatory bodies.
This month’s S&R Analyst Spotlight Podcast features a slight change to our usual program: we have a guest host! Chris McClean, our San Francisco-based Research Director, interviewed the newest addition to our analyst team, Merritt Maxim. Merritt’s coverage areas include identity and access management, access governance, federation, authentication, and role design and management. In our podcast, Maxim tells us about his career before Forrester, his planned coverage area and his current must-read book on security.
These Analyst Spotlights are all included in S&R’s First Look newsletters. Email email@example.com to be added to the list!
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After a brief hiatus for the holidays, the S&R podcast is back! For those who are new to the podcast, each month we use our First Look newsletter and podcast to highlight one of the terrific analysts on Forrester's Security and Risk team. The podcast and newsletter are great ways for Forrester readers to get to know a little more about the analysts writing the reports. This month we spotlight 4-year Forrester vet Ed Ferrara, one of our vice presidents and principal analysts focused on security strategy, budgets, metrics, consultancies, and managed services — all the topics that you want to tackle at the beginning of a new year.
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To download the mp3 version of the podcast, click here.
If you had to go up one level in a train station, would you take the stairs or use the escalator? Most people would choose the escalator. But what if the staircase played musical notes like an interactive piano? This may change things, right? A couple of years ago, Volkswagen began sponsoring an initiative called The Fun Theory that tested the degree to which they could change people’s behavior for the better by introducing an element of fun. In one example, they found that by adding a unique element to the stairs – transforming it into an interactive piano – they were able to increase staircase use by 66%. You can watch the short video here.
You can apply this same principle to your training and awareness programs -- find your own piano staircase, and use it to begin guiding people to choose the right thing on their own. Chris and I have been working on a report that stresses the importance of organizational culture in the development of risk and compliance programs. Throughout the research process, we asked risk and compliance professionals and vendors in the space the same question: “How are you influencing and promoting positive behavior?”
You can create new technical controls and policies, and you can require employees to sign attestations all day, but these efforts have minimal value (or worse) when there’s no positive reinforcement. When compliance and risk management are considered obligatory tasks, rather than meaningful efforts that the company values, it diminishes the perceived importance of ethical behavior.
The legendary British Prime Minister Benjamin Disraeli is said to have noted that “There are lies, damn lies, and statistics.” Much of the technology world is focused on statistics and metrics. You’ve often heard it said, “If I can’t measure it, it doesn’t exist.” Known as the McNamara fallacy — named after the business tycoon turned Vietnam-era Secretary of Defense — this famous idea failed miserably as a strategy. While it sounds good to the CEO’s ears, there is a corollary bubbling up below him that implicitly states that “If my boss wants to measure something that doesn’t exist, then I’ll invent it!”
With only 4 stack players in Identity and Access Management, it is always welcoming news to see a new company joining the space. Quest Software is on a shopping spree: it acquired e-DMZ (privileged identity management), Völcker Informatik AG (provisioning), Symlabs (virtual directories), and now BiTKOO (XACML entitlement management). Forrester expects that in reaction to its main competitor NetIQ taking over Novell’s IAM portfolio, Quest will expand significantly into the non-Windows, heterogeneous IAM space. Forrester further expects that Symantec and to some degree Intel will follow suit, as both of these companies announced cloud-based IAM offerings.
According to our survey data dating back to 2008, despite year after year of high profile security breaches from Heartland Payment Systems to Wikileaks to Sony, security budgets have only increased by single digits. This is hardly enough to keep up with the increasing sophistication of attacks, the avalanche of breach notification laws and the changing business and IT environment.
The changing business and IT environment is perhaps the greatest concern. With a massive explosion of mobile devices and other endpoint form factors and an ever expanding ecosystem of customers, partners, clouds, service providers and supply chains, you increasingly have less and less direct control over your data, your applications and end-user identities. We refer to this expanding ecosystem as the “extended enterprise.” An extended enterprise is one for which, a business function is rarely, if ever, a self-contained workflow within the infrastructure boundaries of the company. We believe that the extended enterprise is such a major shift for CISOs and security professionals that we dedicated our upcoming Security Forum to it as well as a significant stream of research.