ExactTarget Acquires iGoDigital And Pardot

Rob Brosnan

ExactTarget today announced plans to acquire two companies: Pardot and iGoDigital. The acquisitions signal that ExactTarget, only recently public, intends to use its cash reserves to grow aggressively against the competition in revenue, market segments, and features. So what does it mean?

Are the two acquisitions related?

No, the dual acquisitions are a quirk of timing, allowing ExactTarget to drive the marketing technology conversation in advance of Connections, its user conference in Indianapolis next week. I’ll separate my comments to better address each.

Still, I’ll risk a theme for these two acquisitions: Marketing automation without predictive analytics is blind, but analytics without automation is empty.


Why did ExactTarget make the acquisitions now?

iGoDigital Pardot
The acquisition is unlikely to make a big impact in the short term. Recommendations are a small part of the marketing software mix for retailers.  ExactTarget can cross-sell online recommendations into its significant B2C base, but in the end, ExactTarget is acquiring the firm for a longer-term move.
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Is It Time For Customer Decision Management?

Rob Brosnan

The essential shape of the enterprise marketing landscape hasn’t changed much over the years. In last week’s Revisiting The Enterprise Marketing Software Landscape, I dissect technologies into the four basic categories of marketing management, brand management, relationship marketing, and interactive marketing. Consumers are rapidly changing behaviors, and marketing as a practice is evolving dramatically, but the technologies that marketers buy continue to come in essentially the same containers.

Notice, however, all of the decision management systems employed across the marketing landscape. From interaction management to online testing to recommendations to contact optimization, marketers are using automated systems to make an increasing number of customer-facing decisions. Viewed from the perspective of those decisions, the landscape of marketing technologies is shifting under our feet.

So is it time for a new take – say, customer decision management (CDM) – on marketing technology?

Why Do We Need Customer Decision Management?

Given that we’re already awash in marketing technology, do we need another three-letter acronym? Yes, because customers are:

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