Introducing... Forrester's CX Cast

Deanna Laufer

That's right, Forrester's Customer Experience team is jumping on the podcasting bandwagon and launching a weekly CX podcast! Each week me and my cohost, Senior Analyst Sam Stern, will be speaking with an analyst from our team about their hot-off-the-press research or discussing relevant CX topics in the news. We'll package these up in easily digestible 10 to 20 minute episodes and best of all, these podcasts are available to everyone.

In our first episode, Sam interviews me about how to build a shared customer experience vision. You can listen below, but we recommend you subscribe on iTunes or through your favorite iPhone podcasting app by searching for "Forrester's CX Cast" so you never miss an episode. If you need help accessing or subscribing to the podcast, please contact our producer Curt Nichols at cnichols@forrester.com.

Happy listening!

Analyst Spotlight Podcast With John Kindervag

Stephanie Balaouras

It's February: time for another S&R Analyst Spotlight Podcast! This month, Forrester VP, principal analyst, and Zero-Trust creator, John Kindervag, joins us. Listen in to learn more about John and his research. While you're at it, be sure to check out our First Look newsletter, which contains an interview with John along with links to his most recent and upcoming research. If you are not already signed up for our First Look newsletters, please email srfl@forrester.com. 

New to the podcast and want to hear more?  Check out our past interviews with analysts Ed Ferrara, Heidi Shey, Renee Murphy, and Tyler Shields.

Click below to listen to the podcast!

John Kindervag Image

To download the mp3 version of the podcast, click here.

Analyst Spotlight Podcast with Ed Ferrara

Stephanie Balaouras

After a brief hiatus for the holidays, the S&R podcast is back!  For those who are new to the podcast, each month we use our First Look newsletter and podcast to highlight one of the terrific analysts on Forrester's Security and Risk team.  The podcast and newsletter are great ways for Forrester readers to get to know a little more about the analysts writing the reports.  This month we spotlight 4-year Forrester vet Ed Ferrara, one of our vice presidents and principal analysts focused on security strategy, budgets, metrics, consultancies, and managed services — all the topics that you want to tackle at the beginning of a new year.  

Click below to listen to the podcast! If you're not signed up for our newsletters, I highly encourage you to do so; please email srfl@forrester.com for additional details.

Ed Ferrara Image

To download the mp3 version of the podcast, click here.

Security & Risk Consultant Spotlight Podcast With Todd Barnum

Stephanie Balaouras

For the past few months, we've been using our newsletter and podcast to highlight one of our analysts on Forrester's Security & Risk Team. This month, we decided to interview an S&R consultant. Todd Barnum is our consulting director, a two-time CISO, and a leading expert in information security governance, design, and operations!  Click below to hear our consultant spotlight on Todd. If you're not signed up for our newsletters, I highly encourage you to do so; please email srfl@forrester.com for additional details. 

Todd Barnum Image

To download the MP3 version of the podcast, please click here.

Getting Down to Digital Disruption Details

James McQuivey
Summer's winding down and it's time for people to get serious about closing out the year and looking forward to a digitally disruptive 2014. I can tell because the phone is ringing off the hook these days and nearly every call has the same focus: What steps can we take now to get the jump on digital disruption?
 
First, I'm thrilled to get these calls because implicit in the question is the belief that digital disruption is real. I've found that to be the case in the many months I've been on the road speaking about my book Digital Disruption and calling people to adopt the digital disruptor's mindset. Very few people doubt the unique power of digital disruption, in fact, they often have better examples of disruption to offer me than the ones I came prepared to talk about.
 
But after the mutual thrill of excitedly comparing case studies, these conversations have rapidly settled down to the same question: What can we do about it? It's precisely in that spirit that Tom Pohlmann, Forrester's Chief Marketing & Strategy Officer, sat down with me to get the straight scoop on what companies can do right away to understand and act on digital disruption. The result is an 18-minute interview that we're serving up as a podcast under the Forrester Talks Podcast. You can either listen to the whole thing in one shot (episode 1) or consume it in bite-size, topic-focused chunks under episodes 2, 3, and 4.
 
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Groundswell B2B Awards

Peter O'Neill

One of the most enjoyable tasks as a Forrester analyst is reviewing all of the Groundswell awards submissions. And we know many of you also look forward to seeing the innovative approaches that other B2B companies use to listen to and engage with customers. This year, we received 45 entries and we judged submissions across seven categories: Listening, Talking, Energizing, Spreading, Supporting, Embracing, and Mobile. 

Earlier in November, we announced the winners and then presented a Webinar to Forrester clients where we discussed the awards process, criteria, highlights, and named all the winners. And we described why they won their awards as well as featuring many other entries that we thought warranted an honorable mention.

Download this podcast to hear more from Kim Celestre, Zachary Reiss-Davis, and myself about the Groundswell B2B Awards (it runs for around 45 minutes):

https://s3.amazonaws.com/ForresterTechnoPolitics/webinar_110812_oneill_celestre_reiss.mp3

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