Optimizing Software Development Sourcing To Drive More Customer Value

Diego Lo Giudice

The past few years haven’t been kind to software developers. Having the equivalent of a US master’s in computer science and having spent the first 20+ years of my professional life developing mission-critical software products and applications, I have had a hard time adjusting to the idea that developing software applications is a cost to avoid or a waste of time for many CIOs and application development leaders. It seems to me that we have been giving more emphasis to contracts, legal issues, SLAs, and governance concerns but forgetting about how IT can really make a difference – through software development. 

Nevertheless, outsourcing kept increasing, and packaged apps exploded onto the scene, and software developers “outplaced” from enterprises. People started to believe they could get more value and good-quality software cheaper…but could they really?

With BT, digitalization, and customer centricity exploding, today is the perfect moment for application development leaders to review their application development sourcing strategy and align it to their BT strategy.

Why? Many reasons, including:

  1. Software is the most important enabling technology for business innovation.
  2. Clients use software every day. It’s become part of their life, and they enjoy the experience. Better software makes a better experience.
Read more

Remembering Julie Giera

Pascal Matzke

Yesterday we received the very sad news that our great friend and wonderful colleague Julie Giera passed away earlier this week. Although we were well aware of the fact that Julie had been battling breast cancer for several years, I still find it difficult to comprehend the news – in particular since we had lost another great analyst colleague – Andrew Parker – only a few months earlier.

Julie was one of the great stars and a leading voice of Giga Information Group – the analyst firm later to be acquired by Forrester in 2003. She was instrumental in establishing and extending the Giga brand and influence across a wide community of different stakeholders, including many CIOs as well as the senior executives of many tech vendors. She later continued that fame with Forrester where she quickly became a thought leader around the broader IT services market change issues. Julie was one of the founding members of the vendor strategy research team and many of the key reports that she authored over the last years are still relevant today and represent key highlights of our team’s research portfolio. A lot of her great research can still be viewed and downloaded online, so check out the following:

Adaptive Sourcing: Outsourcing's New Paradigm (together with Andrew Parker)

Are Barbarians At The Gates Of Outsourcing?

Services Providers: Are You Ready For The New IT Ecosystem?

Read more

Senator Charles E. Schumer Calls Indians “Chop Shop” In Latest Offshoring War Of Words

John McCarthy

Last week, as part of the debate on the 600B border security bill, Senator Charles E. Schumer from New York reportedly called the Indian offshore IT firms in general and Infosys in particular “chop shops” — a reference to the locations where criminals dismantle stolen cars for spare parts. As always, the Indian press has immediately reacted. But let’s not take the comment out of context; US Senator Charles Schumer calls Infosys 'chop shop' - India Business - Business - The Times of India. Senator Schumer is showing that in an election year, he is “standing up” for American jobs.

But that said, as we head into the midterm elections with 9.5% unemployment and very little job growth, there will be more comments like this unfortunately, and the Indian firms and NASSCOM need to be prepared with their own PR counterattack and story. Offshore customers would also be advised to take the same advice and have a clear PR plan ready to go at a moment’s notice in case they get raked over the coals as part of the rhetoric.

Are You Ready To Strategically Rightsource Your IT Portfolio?

James Staten

It's time for IT to get out of the business of running everything itself and move into the role of delivering technology value to the business. This is a core theme that runs through a large majority of Forrester's research and our advice to clients. But exactly how do you make this transition? Well, a good example can be found in Amylin Pharmaceuticals.

Read more

Day Two At Forrester's Infrastructure and Operations Forum 2010

Rachel Dines

Sorry for the delay here, folks (I know you've been waiting with bated breath for the day two roundup), so let's just get right to it!

Rob Whiteley kicked off the day with a recap and then introduced Galen Schreck, who spoke about how IT is like a sandwich... get ready for a bunch more food analogies.

Re-Building Your IT Capabilities For Future Growth
Galen Schreck, Principal Analyst, Forrester

  • Business capabilities don't change too much over time; will a pizza place need to add fighter jets?
  • IT capabilities change much faster, so do user expectations... the pizza place might need to add web based ordering, robots who deliver the pizza, etc.
  • Important: standardize on IT capabilities, not just on technologies

Steps for moving from being an average company to an agile company:

Read more

Forrester's Infrastructure & Operations Forum US 2010 Day One Roundup

Rachel Dines

Well, it's been a whirlwind two days at the Infrastructure & Operations Forum here in Dallas! I know that not everyone has the opportunity to attend these events, so for all of you stuck at home (and not in sunny Dallas), I've summarized some of the keynotes (with help from Christian Kane and Lauren Nelson) for you to check out. There is also a great conversation about the forum on twitter , so you should definitely check that out as well.

Rob Whiteley kicks off the day with a preview of the next two days and some AC/DC music (the theme of the event is "Back in Black"). First up is Glenn O'Donnell:

The New I&O Landscape: Aligning I&O With Post-Recession Business Imperatives 
Glenn O'Donnell, Senior Analyst, Forrester 
Ha, this presentation is based on the book "He's Just Not That Into You" and it is about the love story between I&O and the business.
I&O, how can you win the love of the business?

Read more