Live from the Omniture Summit: The New Principles of A Successful CMO

Shar VanBoskirk

Coming to you live this morning from the kick off keynote of the Adobe (nee Omniture) Summit in Salt Lake City.  And I'm pleased to report that so far the event is as thumping and hued in neon green as in years past. 

A nice change from past summits: Instead of discussing developments to Omniture's online marketig technology, today's Omniture keynote by Josh James is themed around "The New Principles Of A Successful CMO."  These are Josh's principles for how marketing execs can succeed.

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Numeric Scoring: The Key To Lead Management Success

Laura Ramos

Lauraramos [Posted by Laura Ramos]

Recently I saw a preview of Eloqua’s spring release and it got me thinking about the role lead scoring plays in determining campaign effectiveness.  I hadn’t seen the product in a while and was impressed with the UI improvements the Eloqua team has produced. They have added new capabilities for delivering highly personalized direct mail, SMS/voice reminders, and on-demand fax and RSS delivery – interesting stuff that, while I’d need to talk to a client or two to be convinced of their specific usefulness, show that Eloqua is delivering a broader range of lead nurturing, drip marketing capabilities. Lastly, new campaign design UI will help shorten the time it takes to get first campaigns up and running.

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Desperately Seeking B2B Benchmarks

Laura Ramos

Here’s a question that crops up more and more frequently.  Forrester B2B marketing clients want to know “What are the average conversion rates for leads to opportunities and opportunities to sales in......?”  You can fill in the blank with:

Industry:   high tech, financial services, healthcare etc.
Tactic:   email marketing, paid search placement, direct mail postcards, etc.
Size:   small businesses, enterprises, firms over $250M in revenue, etc.
Product type:  durable, consumer, high technology, software, etc.
Channel:   direct sales, telesales, distributors, resellers, etc.

And create a tremendous array of opportunities to research.  Opportunities so vast it boggles my mind, and makes me wonder how Forrester might provide this kind of information on a reliable, relevant basis at minimum cost to ourselves and our clients.

In the spirit of exploring this dilemma further, I’d like to hear from our blog readers – B2B in particular – on these two questions:

1) What specific sources of information have you found for these types of benchmarks?  (Go ahead and mention competitors, you won’t hurt my feelings…) And how detailed, or reliable, do these sources need to be?

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The Reality of Marketing Metrics

Shar VanBoskirk

We recently participated in a panel on marketing measurement for the Massachusetts Innovation & Technology Exchange and it got us to thinking about all the hubbub around marketing measurement and analytics today.  Everyone is talking about it.  Everyone has vast quantities of data.  And yet despite the increased sophistication of measurement tools and practices, the debate about how to really do it continues.  No one has yet come up with an answer to the question: How do you measure marketing?  Here are just a few thoughts on why this is and what marketers can do about it: 

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