Dear IT Operations: It’s Time To Get Serious About Security

Milan Hanson

Okay, I’ll apologize right away to the IT ops teams that are already security-savvy. Hats off to you. But I suspect there are still a few that leave security to the CISO’s team.

On Friday, May 12, 2017, evil forces launched a ransomware pandemic, like a defibrillator blasting security into the heart of IT operations. What protected some systems? It wasn’t an esoteric fancy-pants security tool that made some organizations safe; it was simple e-hygiene: Keep your operating systems current. Whose job is that? IT operations’. Had the victims kept up with OS versions and patches, they wouldn’t have been working over the weekend to claw back from disaster. What’s the path to quick restoration? Having a safe offline backup. Whose job is that? IT operations’. The WannaCry ransomware outbreak is a brutal reminder that IT operations plays a critical role (or not!) in protecting the business from villains.

While headlines get everyone’s attention, there’s another non-news reason for IT operations to step up its security role, and that’s profit. In this age of the customer, the businesses that gain market share and disrupt industries are exceptionally agile; they deliver the features that users want as fast as they want them. DevOps arose from that new reality: to make IT operations as quick and nimble as developers are. In the process (and I would argue that this should be essential to the process), operations people learned a lot more about development, and developers learned a lot more about operations. The infamous “wall” between dev and ops is crumbling, and customers, the business, and shareholders are happier for it.

Read more

BMC Wants A Greater Share Of The Digital Economy

Nigel Fenwick

Last week I attended BMC's Engage event, an analyst forum in Vegas, as a guest of BMC. Like every other technology vendor, BMC would like a greater share of the emerging digital economy.

With more and more businesses moving to the public cloud, I have no doubt in my mind that the on-prem data center market will diminish quickly over the coming years. I also expect mainframes to go the way of the dodo within 10 years, but many others have previously predicted the demise of mainframes and time has proven them wrong, so I accept I may also be premature.

BMC, a bastion of IT operations, now wants to help IT leaders become drivers of digital business. Indeed, BMC has positioned many of the current raft of product offerings to help tech leaders deliver a more efficient and agile tech capability for the business. And this is important. One of the biggest challenges for many large technology teams is their lack of agility. In the age of the customer, tech teams need to tap into every opportunity (and automation capability) to drive greater agility and efficiency throughout their technology delivery capabilities.

Read more

Categories:

Are you thinking like a business pro? In the cloud era, you should be.

Dave Bartoletti

It's not controversial that business success today depends more than ever on IT performance. Business processes and IT operations are highly interdependent and tightly linked. Alignment between the two is no longer an option—it’s a requirement to stay competitive. Your business customers won’t succeed in today’s dynamic economy without IT behind them, but business customers care about outcomes, not technologies. The more you can think like they do, the better your relationship will be, the better your outcomes will be, and frankly, the better your future job prospects will be.

Forrester calls the evolution of IT from a provider of technologies to a broker of business services the “IT to BT (business technology) transformation.” Key to this shift is rethinking IT’s role in the enterprise and, in particular, rethinking current IT processes and the tools used to support them. Many IT organizations have improved workload, application release, run-book, data transfer, and virtual machine management processes, to name a few, through automation—yet still fail to deliver the agility and responsiveness their business customers demand.

Read more

TechnoPolitics Podcast: Big Data Has Big Place In IT Ops

Mike Gualtieri

Forrester TechnoPoliticsA key role of IT operations is to keep a complex portfolio of applications running and performing. "Traditional monitoring dashboards generate lots of pretty charts and graphs but don't really tell IT operations professionals a whole lot," says Forrester Principal Analyst Glenn O'Donnell. Big data analytics will change that because sophisticated algorithms can "look for the little tremors that tell us something big is about to happen."

High Availability And Performance Are Top Goals For IT Ops
Asked what 5 nines (99.999%) of availability means, Glenn replies immediately, "5 nines of availability is 26 seconds of downtime per month." He adds "If you want to capture just one 26 second event, you have to be polling every 13 seconds." Glenn knows his stuff. Listen to find out from Glenn how big data has a big place in the future of IT operations.
 
Read more