2015 was a tumultuous year for CISOs. Breaches affecting The Home Depot, Anthem Blue Cross Blue Shield, and T-Mobile dominated the headlines worldwide and left no industry, region, or CISO unscathed. These unfortunate spotlights created a slew of negative infosec publicity along with panicked demands from business leaders and customers alike. How secure are we? Ask the CISO. How did this breach occur? Ask the CISO. Why did this breach occur? Ask the CISO. Could we have prevented it? Ask the CISO. How could we let this happen? Ask the CISO.
Yet, CISOs continue to struggle to gain clout and influence with the rest of the C-suite and sometimes it can feel like a thankless role. There is little recognition when you’re doing your job right, but you face a whirlwind of pain and blame the second something goes wrong. The world’s growing emphasis and focus on cybersecurity should be running parallel with the capabilities and reputation of the CISO. Instead, CISOs see their responsibilities increasing with only modest funding increases, recognition, or support from their fellow colleagues.
Earlier today, we published a report that dissects global risk perceptions of business and technology management leaders. One of the most eye-popping observations from our analysis is how customer obsession dramatically alters the risk mindset of business decision-makers.
Out of seven strategic initiatives -- including “grow revenues,” “reduce costs,” and “better comply with regulations,” -- “improve the experience of our customers” is the most frequently cited priority for business and IT decision-makers over the next 12 months. When you compare those “customer-obsessed” decision-makers (i.e. those who believe customer experience is a critical priority) versus others who view customer experience as a lower priority, drastic differences appear in how they view, prioritize, and manage risk.
Customer obsession has the following effects on business decision-makers’ risk perceptions:
Risk concerns heighten dramatically across several risk types – especially reputational risk. Reputational risk concern more than doubles for customer-obsessed decision-makers, and other risks also see significant increases, including corporate social responsibility (CSR) and sustainability risk, regulatory and compliance risk, and talent and human capital risk.
Critical infrastructure is frequently on my mind, especially the ICS/SCADA within the energy sector. I live in Texas; oil and natural gas are big here ya'll. I'm just a short distance away from multiple natural gas drilling sites. I cannot help but think about the risks during the extraction and transport of this natural gas. North Texas has seen an attempt to bomb the natural gas infrastructure. In 2012, Anson Chi attempted to destroy an Atmos Energy pipeline in Plano, Texas. As a security and risk professional, I wonder about the potential cyber impacts an adversary with Chi's motivations could have.
You remember the tribbles don't you? The cute, harmless looking alien species from the second season of the original Star Trek that turn out to be anything but benign. They are born pregnant and reproduce at an alarming rate. The tribbles threaten the ship, but fortunately Chief Engineer Montgomery Scott is able to transport all of the furry creatures to a departing Klingon ship. The tribbles remind me of technology investments:
You start out small, but before you realize it the technology is everywhere and you are overwhelmed. It ends up in places you never intended.
Like the relaxing purr of the tribbles, the flashing lights of racks and stacks of gear gives us warm comfort at night
Tribbles consume everything, just like the operational requirements of much of our technology investment: resources, budget, and productivity are all devoured.