Forrester Methodology To Select Business Intelligence Implementation Service Providers

Boris Evelson

Business Intelligence (BI) pros continue to look for outside professional services. Forty-nine percent of decision makers say their firms are already engaging and/or expanding their engagements with outside data and analytic service providers, and another 22% plan to do so in the next 12 months. There are two main reasons for this sustained trend:

  • The breadth and depth of BI deployments cannot be internally replicated at scale. Delivering widely adopted and effective BI solutions is not easy. It requires rigor in methodology, discipline in execution, the right resources, and the application of numerous best practices. No internal enterprise tech organization can claim this wealth of expertise and experience; this only comes after delivering thousands of successful and unsuccessful BI projects — which we believe is solely the realm of management consultants and systems integrators. These partners have collectively accumulated such experience over many years and thousands of clients and projects.
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Governing Large Implementation Projects: Execution Is Key -- Findings From Forrester's Recent Sourcing Forum

Liz Herbert

We met with 30 Sourcing & Vendor Management Professionals during an action session at Forrester’s Sourcing & Vendor Management Forum in Chicago to discuss how to improve governance for large implementation projects. Clients were looking for help across the sourcing life cycle – from determining who manages the RFP process, to determining scope with internal stakeholders, to driving governance after the contract is signed.

What tactics are Sourcing & Vendor Management Professionals using to tackle these challenges?

1. Renegotiate rates with current players. Forrester’s recent survey found that 68% of organizations are renegotiating with their existing suppliers. One attendee said, “This has always been a priority, now we are bringing more efficiency and innovation to the process.”

2. Drive innovation from vendors. Everyone wants innovation from their suppliers but few receive it.  Attendees shared tips for how they overcome major hurdles to achieving this in their supplier relationships:

a. Define what you mean by innovation. Many struggle to get innovation from their providers because they haven’t defined what that means — are you looking for idea-sharing or process improvements? Determine which type of innovation you need and communicate that to your vendor.

b. Identify metrics. “It’s not just how you measure innovation; it’s how you measure successful innovation.” Clients shared a variety of metrics such as:

i. Requiring the vendor to submit continuous improvement ideas they agree are impactful to your organization

ii. Number of ideas submitted for approval

iii. Number approved

iv.  ROI of implemented idea

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