Posted by Peter Sheldon on the eBusiness & Channel Strategy Professionals Blog on February 4, 2014
This is a guest post from Lily Varon, a researcher serving eBusiness & Channel Strategy professionals
Data breaches. Customer payment and identity information hacked. Executive apology emails. Frustrated customers. The many steps to regain customer trust. It’s an all too familiar story these days (check out this cool data graphic on the topic).