Agile Software Is A Cop-Out; Here’s What’s Next

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Mike Gualtieri

Never has a new trend annoyed me as much as Agile. Right from the get-go, the Agile Manifesto revealed the weaknesses and immaturity of the founding principles. The two most disturbing: “Working software is the primary measure of progress” and “Business people and developers must work together daily throughout the project.” These are

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My New Adventure

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Augie Ray

I am simultaneously disappointed and excited to announce that I will be departing Forrester in mid-February.  Being an analyst has been a terrific experience, but I’ve been offered the opportunity to lead community and collaboration at a Fortune 500 organization.  This is an excellent opportunity to dig deeply into the opportunities and challenges for a great organization, to return to leading and managing a team of bright and eager professionals, and to apply all that I’ve learned in my time at Forrester. 

Landing the analyst position at Forrester was, in many ways, a dream come true. I have enormous respect for the thought leaders at Forrester, and being part of their ranks was edifying, fun, and energizing. I cherish the many chances I was provided to meet great thinkers, both on the Interactive Marketing team and within the clients we serve.  There is nothing I will miss more than the analysts, researchers, project managers, and account and sales team members on the Interactive Marketing team. They are an incredibly smart, dedicated, and hardworking group of individuals. 

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NHL Scores Hat Trick With Twitter

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Augie Ray

Next week, Perry Cooper, senior vice president of Digital Media, is speaking at the Forrester Consumer Forum in Chicago.  In preparation for this event, I had the opportunity to learn about how the NHL is empowering it fans and delivering demonstrable results using social media. 

The league is leveraging digital media in many ways to produce benefits for fans, sponsors and the NHL.  One such program was #NHLTweetup, which saw the league sponsor fan tweetups in locations such as Chicago, Nashville and New Zealand.  The program was run at minimal cost to the league; the investment included 250 man hours, 13 pieces of autographed merchandise and gift bags with a total value of just $1,000.

The power of combining Twitter and real-world events is pretty easy to recognize, but the NHL took the time to quantify it.  This program created results for the NHL in at least three ways: 

  • Reach and impressions:  Out of 150 people who attended one NHL tweetup in New York City, 100 of them had Twitter personas that could be analyzed.  The NHL found out each fan had an average of 213 followers per person.  Extrapolating this across all of those who attended the international events, the league estimates that the program created impressions on more than 230,000 people via Twitter.  Of course, the social impressions didn’t stop there — the tweetups resulted in the most blog posts the sport had seen since the NHL Winter Classic. 
     
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Is Your Sales Force Really That Dumb ... Or Are They Just Misunderstood?

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Scott Santucci

Ah, that pesky sales force. Why don’t they:

  • Follow the selling methodology you’ve developed with much expense and rolled out with great sweat?
  • Call on more senior-level buyers, for goodness sake — don’t they realize those are the people with adult money and fat wallets?
  • Just use the tools you’ve developed for them — all they need to know has already been figured out.
  • Sell more stuff to their existing customers — with so many things to sell, how can they NOT be successful?
  • Stay on your brand message? It’s like each rep has created their own version of the truth.
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The Battle Of Partner Eco-Systems

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Holger Kisker

On the need to analyze, compare and rate partner eco-systems – please vote.

The world is becoming more and more complex and so are the business challenges and their related IT solutions. Today no single vendor can provide complete end-to-end solutions from physical assets to business process optimization. Some large vendors like IBM, Oracle or HP, have extended their solution footprint to cover more and more of the four IT core markets hardware, middleware software, business applications and services but still require complementary partner solutions to cover end-to-end processes. Two examples of emerging complex IT solutions include:

  • Smart Computing integrates the physical world with business process optimization via four steps: Awareness (sensors, tags etc.), Analysis (analytic solutions), Alternatives (business applications with decision support) and Action (feedback loop into the physical world). A few specialized vendors such as Savi Technology can cover the whole portfolio from sensors to business applications for selected scenarios. However, in general a complete solution requires many partners working closely together to enable an end-to-end process.
  • Cloud Computing includes different IT resources (typically infrastructure, middleware and applications) which are offered in pay-by-use, self-service models via the internet. The seamless consumption of these resources for the end user anytime and anywhere however requires multiple technologies, processes and a challenging governance model often with many different stakeholder involved, behind the scene.

 

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My blog: The End of the Road or a Change of Lanes?

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Augie Ray

In three days, it will be the two year anniversary of my first blog post on Experience: The Blog.  Originally intended to be an exploration of experiential marketing strategies, my interest and focus quickly turned to social media and how the growth of the peer-to-peer groundswell creates challenges and opportunities for marketers.  It is apt to recall how my blog started as one thing and became another, because change is in the air again.  I'd like to reflect on that change, put it into context and invite you to join me as I shift my blog publishing to a new address.

A month ago, news broke that Forrester would be altering its blog policies and analysts would shift their industry-related blogging into a new, common platform on Forrester.com.  I posted at the time that I believed aggregating Forrester's thought leadership in one place made sense and that I was eager to continue blogging, sharing news and building my reputation within the new Forrester blog. 

The reaction was swift and emotional.  Hundreds of tweets and blog posts weighed in on the topic; a few supported the new blogging policies, but most did not.  One person tweeted I was "licking the boots of (my) corporate paymasters," and a friend sent heartfelt condolences at the loss of my blog.  I ignored the tweet and assured my friend that I was not progressing through any of the stages of grief (unless bemusement was one of those stages.)

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Welcome to the new blog platform

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Tom Grant

Actually, I should say, welcome to the Forrester community. The revamped blogs are one facet of Forrester's investment in social media as the conduit for two-way conversation with clients and non-clients alike.

One obvious change: Browsing around, you can easily access an analyst's individual blog, or the role blog, or the client group's blog, or everyone's Forrester blog. As brilliant as I think my own posts are, my colleagues often have much smarter things to say than I do. Please take advantage of the new way to browse through the conversations happening across Forrester. (But come back here when you're done.)

Now, I really do need a better picture...

Introducing our new blog platform

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Reineke Reitsma

It's with great pleasure that I introduce our new blogging platform to you! Please let me know your thoughts.

 

In this first post on the new platform, I'd like to introduce Cliff Condon, the project manager, who likes to share his thoughts on Forrester blogs and the new functionality with you:

  • Everyone’s welcome here.  Forrester analysts use blogs as an input into the research they produce, so having an open, ongoing dialogue with the marketplace is critical. Clients and non-clients can participate – so I encourage you to be part of the conversations on Forrester blogs.

  • We still have team blogs focused on role professionals. Our role blogs, such as the CIO blog and the Interactive Marketing blog, are a rollup of all the posts from the analysts serving that specific role professional. By following a role team blog, you can participate in all the conversational threads affecting a role.

  • And now we’ve added analyst blogs as well.  If you prefer to engage directly with your favorite analyst, you can. Look on the right-hand rail of the team blog and you’ll see a list of the analyst blogs.  Just click on their name to go to their blog.  Or type their name into “Search”.  An analyst blog is a place for the analyst to get reaction to their ideas and connect with others shaping the marketplace.  You’ll find the blogs to be personal in tone and approach. 

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Our New Blog Platform

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David Cooperstein

Hello Marketing Leadership Professionals.

 

Forrester has relauched its blog platform to allow you to follow individual analysts and streams of research more easily. Here is what Cliff Condon, our guru of the new platform, has to say about the new platform. Please let me know what content you would like to see from the Marketing Leadership team as we build our individual and group voice on this new and more flexible platform.

 

Thanks,

David

The Data Digest: Trending Consumers' Interest In Netbooks

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Reineke Reitsma

Netbooks are one of the hottest consumer product categories in the consumer technology industry at this moment - at least from an industry perspective. And yesterday, after Apple's iPad announcement, consumer electronics analysts immediately started commenting and sharing their views via blogs, and twitter.

But what I've been missing is the consumer view. Let's take a look at how interested consumers are in small computers like netbooks in general, and how this has changed in the past year.

Note: I realize that the industry may not see the iPad as a netbook but both the netbook and the iPad serve the same consumer need: an easy to carry, multifunctional mobile Internet device. So consumers are likely to compare and contrast them in the product purchase consideration cycle.

Netbooks

What we see is that consumers are mostly interested in netbooks as a second or third PC that they could use while on the go, or that they consider giving one to their children. Netbooks serve a distinct purpose, for more insight please see the report 'Netbooks Are The Third PC Form Factor' by my colleague J.P. Gownder.