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Posted by Rachel Dines on the Infrastructure & Operations Professionals Blog on April 4, 2013
We live in the era of NOW. If a website takes too long to load, or doesn't load at all, we will move on in a matter of milliseconds. If an ATM can't dispense cash — unacceptable. Our favorite online store is unavailable — unheard of. Not only have our expectations risen to astronomical heights, but our increasing dependence on technology means we can't cope without it. If our electronic medical records are unavailable — lives are at stake. If the utility's critical IT systems go down — millions are left without power.