Here at the World Economic Forum annual meeting in Davos, I moderated a CEO discussion on “The New Digital Context” (video below). Thank you to my panelists Marissa Mayer (Yahoo), Marc Benioff (salesforce.com), John Chambers (Cisco), Randall Stephenson (AT&T), and Gavin Patterson (BT).
We are in the age of the customer, where technology is dramatically accelerating the shift in power from institutions to individuals, forcing organizations to be with their customers as they move through time and space.
My big takeaways from the panel:
The age of the customer underpins what’s coming next in tech: context-driven systems, the Internet of everything, and customer-centric software.
Much of the Internet of everything will focus on personal care and health.
These leaders want more transparency from the Obama administration regarding privacy — critical to regaining customer trust.
Total privacy is history. The national security concerns are too great. In the future, the best that people can hope for is that 90% of their data will be private.
Education has been top of mind for me lately with my upcoming report scheduled to launch this week (stay tuned). So, as I looked through the notes and quotes from the meeting I was heartened to see that education was top of mind there as well. Education and education reform certainly peppered the program, part of sessions on everything from new realities and inclusive growth, to women and society, national innovation, the net generation, cancer, regional development, cloud economics , entrepreneurship, competitiveness, and the ageing workforce.
Some of the questions addressed – and to which education and investment in education in particular was often a solution – included:
If structural change is a new reality, then what major adjustments should leaders prepare for, and how?
How can educating and empowering girls and women impact the acute challenges facing the world?
How are national innovation systems created and maintained?
In the digital era, how is the "net generation" workforce reshaping the future of business?
What innovations, if scaled or replicated, would enable the Middle East to achieve its geopolitical, economic and social aspirations for the future?