Reflections from the 10th Safer Internet Day Conference in Berlin, February 5th 2013
Earlier this month, I had the pleasure of speaking at the Safer Internet Day Conference in Berlin, organized by the Federal Ministry of Consumer Protection, Food and Agriculture and BITKOM, the German Association for Information Technology, Telecommunication and New Media. The conference title, ‘Big Data – Gold Mine or Dynamite?’ set the scene; after my little introductory speech on what big data really means and why this is a relevant topic for all of us (industry, consumers, and government), the follow-up presentations pretty much focused either on the ‘gold mine’ or the ‘dynamite’ aspect. To come straight to the point: I was very surprised, if not slightly shocked at how deep a gap became visible between the industry on the one side and the government (mainly the data protection authorities) on the other side.
While industry representatives, spearheaded by the BITKOM president Prof. Dieter Kempf and speakers from IBM, IMS Health, SAS, and others, highlighted interesting showcases and future opportunities for big data, Peter Schaar, the Federal Commissioner for Data Protection, seemed to be on a crusade to protect ‘innocent citizens’ from the ‘baddies’ in the industry.
Your customers are consumers too. They don’t turn into business bots when they set foot in the enterprise. Whether your organization sells a product or a service to enterprises or consumers, you’re interfacing with consumers who have opinions about security and privacy. S&R pros, you already know that you have to be on top of things like regulatory compliance (Hello HIPAA! Hi EU Data Protection Directive!) when creating policies and implementing controls. But what about consumer perceptions and behavior? Consider that*:
49% of US online consumers are concerned about security and privacy when purchasing products online
44% of EU online consumers say the same about sharing personal information to access a website
39% of US online consumers express security and privacy concerns over sharing personal information to participate on a website (e.g, discussion boards, writing reviews)
20% of EU online consumers are concerned about their security and privacy when downloading apps to their mobile phone
When you fly nearly every week, you can get pretty bored on a plane. When I am sick of working, playing games, or watching movies, my latest distraction is checking out laptop screens. Sometimes I'm curious what movie you are watching but other times I am interested in what type of confidential company information you are displaying for the world to see. In the past few weeks I have seen the following types of information on my fellow flyer's screens:
End of year/end of quarter sales numbers
Disciplinary emails regarding employee peformance
Pre launch marketing information (which I presumed to be under embargo)
Competitive displacement information
Most of the time I suggest that my fellow traveler invest in a privacy screen, and most of the time they are receptive to the suggestion. It really is astounding how many people don't spend the approximate $30 on one. If your company doesn't issue them, I suggest you work to change that stance. World readable aren't the permissions you want on your laptop screen, time for chmod (UNIX joke).
You remember the tribbles don't you? The cute, harmless looking alien species from the second season of the original Star Trek that turn out to be anything but benign. They are born pregnant and reproduce at an alarming rate. The tribbles threaten the ship, but fortunately Chief Engineer Montgomery Scott is able to transport all of the furry creatures to a departing Klingon ship. The tribbles remind me of technology investments:
You start out small, but before you realize it the technology is everywhere and you are overwhelmed. It ends up in places you never intended.
Like the relaxing purr of the tribbles, the flashing lights of racks and stacks of gear gives us warm comfort at night
Tribbles consume everything, just like the operational requirements of much of our technology investment: resources, budget, and productivity are all devoured.
Data security consistently tops the laundry list of security priorities because it must. Organizations are collecting data, creating data, using data, and storing data in some way or another. Mishandle data or disregard privacy, and you’ve got a public relations fiasco on your hands with the potential to disrupt business operations or hurt the bottom line.
So, we know that data security is a priority, but what does that mean? What are organizations actually doing here? How much are they spending, and where are they focusing their efforts? And what are they doing about privacy? I’ve dug into data from Forrester’s Forrsights Security Survey, Q2 2012 and data from the International Association of Privacy Professionals (IAPP) to answer these questions in a newly published benchmarks report for our Data Security and Privacy playbook. Note: This is not a shopping list, nor a check list, nor is it a “spend x% on data security because your peers are doing so!” manifesto. This report is meant to be a starting point for discussion for S&R pros within their organizations to take a closer look at their own data security and privacy strategy.
Now, I wasn’t born in Texas, but I got here as soon as I could. I’ve lived in Dallas, TX for 30 years so I consider myself an adopted native-Texan. I’ll be at South-by-Southwest Interactive this weekend, so I thought I’d share some tips for all my current and future friends. For those of you from out-of-state – known as furriners – I hope you’ll find this advice helpful.
Last Friday, after a long week of RSA conference events and meetings, I eagerly looked forward to slipping on my headphones and enjoying the relative silence of my flight back to Dallas. As I approached my seat, I saw I was sitting next to a United States Air Force (USAF) officer. I looked at his rank and saw two stars on his uniform, making him a major general. I had a sudden sense of nostalgia and I instinctively wanted to salute him. I resisted the urge, introduced myself, and thanked him for his service.
Over the next two hours I had the most unexpected and fascinating conversation of my RSA week. It turned out that my fellow traveler is the commanding officer of the Air Force Research Laboratory (AFRL). According to the website, the AFRL is “the Air Force’s only organization wholly dedicated to leading the discovery, development, and integration of war fighting technologies for our air, space, and cyberspace forces.” We discussed a variety of open source topics, including electromagnetic pulse weapons, cyberweapons, Stuxnet, unmanned aerial vehicles, USAF renewable energy initiatives, as well as national policy.
Yesterday, WikiLeaksreleased emails taken in the highly-publicized Stratfordata breach. While many of the emails are innocuous, such as accusations regarding a stolen lunch from the company refrigerator; others are potentially highly embarrassing to both Stratfor and their corporate clients. The emails reveal some messy corporate spycraft that is usually seen in the movies and rarely is illumined in real life. For example, one email suggests that Stratfor is working on behalf of Coca-Cola to uncover information to determine if PETA was planning on disrupting the 2010 Vancouver Olympic Games.
Last week I read an article on wired.com’s Danger Room blog about the elite US military Special Forces command, JSOC. The units within the Joint Special Operations Command (Delta Force and Seal Team 6) are responsible for the most clandestine and sensitive US military operations, including the Bin Laden raid into Pakistan last year. JSOC is very similar to elite Special Forces (SF) units across the globe including: the Russian Spetnaz, British SAS, French Naval Commandos, and the Israeli Shayetet 13. These SF units are capable of addressing asymmetric threats that traditional military units aren’t prepared to handle.
In the article, Spencer Ackerman interviews Marc Ambinder, one of the authors of The Commandabout JSOC. The article piqued my interest and I just finished reading the eBook. Like almost everything I do, I considered the information security implications as I read it. Today’s infosec threat landscape is dominated by unconventional threats that are difficult to address. How can we leverage the techniques utilized by SF to deal with the cyber threats we face today? I realize that we have an international audience, and my point isn’t to focus on US policy, but rather to take a deeper look at the unique capabilities of SF units and what lessons we can apply in our roles as S&R professionals.
By now, you've all heard about Epsilon's April 1 data breach — an unauthorized party accessed a subset of Epsilon's email clients' data. My colleague Dave Frankland outlines the circumstances of the incident and its implications on Customer Intelligence and data security in his blog post immediately following the incident.
I attended Epsilon's Customer Symposium in Naples, Fla., last week, and I wanted to pipe in with some commentary based on what was addressed directly by Epsilon at the event.
Marketers: The way I would look at this is "if a data breach can happen to Epsilon — a firm which specializes in data and data management — it can definitely happen to me." We learned from Bryan Sartin, director of investigative services, Verizon Business Security Solutions, and Mick Walsh, supervisor, Miami Electronic Crime Task Force, US Secret Service, that electronic crime is a huge and growing business, due in part to the ease of access to consumer information online and the ease of access to the data black market through online search engines. Three-quarters of cases of electronic crimes executed through malware come from data disclosed through Facebook.