Snickers, Twitter, And The Problem Of Compliance

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The following is a guest post by Senior Research Associate James McDavid:

When tweets from Katie Price (aka Jordan, a British glamour model) talking about the recently released Chinese GDP figures and the potential effects of large-scale quantitative easing on the liquidity of the bond markets began appearing in my Twitter stream early this week I was a little surprised. Not entirely shocked (I "accidentally" read her autobiography and she’s undoubtedly a smart cookie and a successful businesswoman) but certainly a little confused. Had her account been hacked, had she decided that what the UK really needed was a new Iron Lady and that she was up for it? A few tweets later all was revealed when Katie tweeted a picture of herself holding a chocolate bar as part of the Snickers campaign, "You’re not you when you’re hungry."

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Your Common Questions On EU Privacy Regulations Answered

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Chenxi Wang

The security group at Forrester has been handling a steady stream of client inquiries regarding EU data privacy laws, from both EU and North America clients. While there are many good legal sources out there, we thought it'd be a good idea to compile a list of common Q&A questions about EU privacy laws into a report, to serve as a definitive information source for Forrester clients.

The report, titled: “Q&A: EU Privacy Regulations,” is now live on Forrester's website. It is not our intention, by writing this report, to give legal advice. Rather, we envisioned this report to be a repository of the most important information regarding EU privacy laws, updated every 18 months or so. The report has a wealth of information, including links to actual information sources – be that EU's data protection directive web site or interesting studies/analysis done by external parties. For example, one noteworthy study on US Safe Harbor  is by Chris Connelly from Galexia consulting. He looked at 2,170 US companies that claimed to be Safe Harbor compliant. Out of these, 940 do not provide information on how to enforce individuals' rights; 388 were not even registered with the US Department of Commerce.

The report also contained information on Model Clauses and Binding Corporate Rules, for which we are beginning to see increased interest. We also discussed new and pending privacy laws in the report, including the EU “cookies” directive and EU's view on geo-location privacy.

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Agile And Compliance? Now That's A Product!

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Tom Grant

In my previous post about Agile practices and compliance requirements, I described the first of two big surprises encountered while doing the research. Compliance, as it turns out, is not quite as high a barrier to Agile as we thought. The second surprise has to do with the approach teams have developed to getting over or around that wall. 

Leaving Scrum, Sarbanes-Oxley, and related concerns aside for the moment, a hot topic these days in app dev circles is product-oriented development. While teams in IT departments might have different motives than ISVs, systems engineers, or people in other situations, they're all interested in roughly the same thing. What it takes to qualify as a product may not be altogether clear, and there may be no definitive way of measuring whether your team's thinking and behaviors have shifted from project-centric to product-centric. As rough-hewn as the concept of product-oriented development might be, it's still an attractive destination for people coming at it from multiple directions. (Not coincidentally, this is the topic of a soon-to-be-published doc.)

In an unexpected way, many of the app dev teams that have been most successful at dealing with compliance are, as it turns out, acolytes of the product-oriented approach. They may not realize it, as their work output may not be any more productized than it was before. Instead, compliance is what turns into a product.

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Dev Teams Juggle Compliance, Agility Without Major Injuries

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Tom Grant

Now that Agile has moved into the mainstream, it is encountering a whole new raft of challenges, including compliance. The word on the street for at least the past couple of years is that trying to be Agile and satisfy regulatory requirements is a lot like juggling chainsaws and machetes: theoretically possible but certainly not advised.

Fortunately, the word on the street is nearly always wrong. When I started interviewing people who had made Agile succeed in highly regulated environments, I expected to hear a lot of handy best practices that I could synthesize into a research document — essentially, a tactical guide to compliance. If you're a medical device company and you need to document six ways from Sunday how you validated and verified the software embedded in a new device, here's what you might do. If you need to deal with the auditors, here's where an investment in an application life-cycle management (ALM) tool might help. 

Although this type of research depends on interviews, it's worth taking a peek at the available survey data to see if it has any additional insights. And boy howdy, am I glad I did. Sifting through the data collected in the survey that Forrester did in conjunction with Dr. Dobb's Journal, I found the first of two big surprises about Agile and compliance:

Agile adoption in the most regulated industries is not significantly different from the adoption rate everywhere else.

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Will IT Vendors Start Selling Cars?

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Tim Sheedy

The rise and rise of cloud has been dominating the headlines for the past few years, and for CIOs, it has become a more serious priority only recently. People like cloud computing. Well - at least they like the concept of cloud computing. It is fast to implement, affordable, and scales to business requirements easily. On closer inspection, cloud poses many challenges for organizations. For CIOs there are the considerable challenges around how you restructure your IT department and IT services to cope with the new demands that cloud computing will place on your business - and often these demands come from the business, as they start to get the idea that they can get so many more business cases over the line for new capabilities, products and/or services, as they realize that cloud computing lowers the costs and hastens the time to value.

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