Driving Systems of Records to the Cloud, your focus for 2016!

Success in the Cloud is now a fact

You have all heard the success stories of Uber and Airbnb as they leverage technology to disrupt existing business norms in the taxi and hotel businesses. Digital business successes such as these are pressuring traditional enterprises to focus on differentiation in business models, customer intimacy and velocity as they look to not only preserve market share, but – more importantly – to grow it!  This is what Forrester calls the business technology (BT) agenda – technology investments that help your business win, serve, and retain customers.

Additionally, as an I&O professional you cannot ignore the investments, and success, with public cloud. For instance, public cloud providers like Amazon Web Services drive and deliver systems of innovation to create velocity both in new business ventures and traditional enterprises, especially in fueling mobility and web services.  The investments to date are supporting the ability of the Public Cloud to support and drive innovation. Additionally, these solutions now raise the possibility of the cloud’s suitability for the next phase, transition of systems of record.  This is one of the predictions in our Forrester “Predictions 2016: The Cloud Accelerates” which articulates 11 key developments for Cloud and what I&O professionals should do about them.

 

The “low hanging fruit” is gone – now it’s time to reach higher

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2014 US Credit Card Secure Website Benchmark: Discover Continues To Lead

Peter Wannemacher

[This blog post was co-authored by Rachel Roizen]

Forrester has just completed our 2014 US credit card secure website benchmark, in which we assessed the features, functionality, and content on the secure websites of the six largest credit card issuers in the US.

You can read and/or download the full report by clicking on the link below:                                                                                                                                                                                                                      

Here are some key findings from our research:

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