91% of executives say customer experiences are critical or very important to their businesses, nearly 5,000 consumers prefer better customers experiences over lower prices and better customer experiences drive higher revenue and profits,—according to Forrester Research .
Forrester analysts will host a “Tweet Jam” on February 10, 2010, from 1:00 – 3:00 PM ET to answer questions from Business Process professionals and App Dev professionals about top challenges facing their process improvement initiatives. During this interactive Jam session, Forrester analysts will share the results of our groundbreaking “Business Process Professional Role Deep Dive” research that uncovered major trends and critical challenges facing aspiring process improvement programs.
Key questions we will tackle during this Tweet Jam include:
1. Which role(s) should lead your business process initiative?
2. What are the best practices for establishing your BPM COE?
3. Do yourtraditional business analysts have what it takes to drive BPM initiatives?
4. How heavily should you rely on your software vendor for project implementation?
5. How should you connect your EA and BPM initiatives?
6. Which process improvement methodology (Six Sigma, Lean, TQM) is best for your initiative?
7. How should you incorporate BPMN modeling into your process initiative?
8. How should you measure the progress or success of your process initiative?
9 What’s the typical sizeand composition of process improvement teams?
10. How should process improvement connect to master data management?
11. How do you think Social BPM will impact your organization?
The session will be hosted by Clay Richardson, Connie Moore, CraigLe Clair, Alex Peters, John Rymer, and Ken Vollmer. To join this interactive conversation, simply tune in to the #bpmjam hash tag on Twitter or follow the analysts that will host and moderate the session.
Business Process professionals are scratching their heads at today's announcement by Progress Software to acquire Savvion. Process professionals are asking what exactly does this deal mean - for Progress and Savvion's combined customer portfolios and for the broader BPM market.
Connie Moore and I sat down earlier today to record a video blog post on what this deal means for Business Process professionals and to the broader BPM market.
In our video blog post (also posted on Forrester's YouTube Channel), we outlined three key themes driving the Progress/Savvion deal and how Process pros should view and respond to the latest round of acquisitions in the BPM space: Process pros should: