The Deadly Sins of IT Maturity Assessments

John Rakowski

On the 7th August I will be taking part in a webinar that looks at how to ‘Boost Your IT Maturity With ITSM’ and I have a confession to make – I love IT Maturity Assessments. You may also love them but my love comes from the fact that I used to be an enterprise system and service management consultant and today I want to confess my sins. 

As you may know, maturity models and assessments are a cornerstone of many System Integrator service offerings. During my time as a consultant on a number of ‘IT transformation’ projects in the UK, the companies that I worked for would use maturity assessments as part of their standard go-to-market offerings. In terms of my role, I would use ITIL and systems management maturity models and my promise to the customer was that working with me would get them to that next level of maturity. While I believed I was truly helping the customer, I knew, deep down, that maturity models were a way of cementing continued business and that unfortunately within a year I would be on another project meaning I would not be there to see the improvement roadmap move forward. 

But today I want to start my rehabilitation. I still believe that IT maturity assessments hold a lot of value for Enterprise IT but I&O professionals needs to be aware of the following 5 deadly sins:

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