Posted by Craig Le Clair on the Enterprise Architecture Professionals Blog on June 25, 2009
In this podcast, Craig sets out to define untamed business processes and what business process pros can do to take them on. He also discusses why these processes are different from packaged apps.
Posted by Chip Gliedman on the CIOs Blog on June 17, 2009
Chip explains why customer service is an important facet of business to improve during the economic downturn, and details specific ways that companies can improve their customer service without breaking the bank to do so.