Untamed Business Processes

Craig Le Clair

In this podcast, Craig sets out to define untamed business processes and what business process pros can do to take them on. He also discusses why these processes are different from packaged apps.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/CraigLeClair_Untamed_Business_Processes.mp3

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Improving Customer Service In Tough Economic Times

Chip Gliedman

Chip explains why customer service is an important facet of business to improve during the economic downturn, and details specific ways that companies can improve their customer service without breaking the bank to do so.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/ChipGliedman_Improving.mp3

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