Developing Your Lean Process Improvement Game Plan

Clay Richardson

Clay Richardson interviews Tom Higgins, CIO with Territory Insurance Office, a commercial insurance and financial services firm based in Darwin, Australia. The discussion covers how TIO was able to deliver value to the business by delivering business process management in a cost effective way — without the usual bloat and excessive overhead associated with enterprise BPM initiatives.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/Clay%20Richardson_Developing%20Lean%20Process%20Improvement%20Game%20Plan.mp3

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The Millennials, The Next Power Generation in the Workforce

Claire Schooley

Claire, in her podcast, discusses the rise of the millenial in  the workforce - and strategies for most effectively using their skills.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/ClaireSchooley_Millenials.mp3

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Transparency: The next step in compliance

Craig Le Clair

Craig, in his podcast, advises listeners to prepare for the next  regulatory onslaught. One way to do this, he recommends, is by converging  BPM and BI.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/CraigLeClair_Transparency.mp3

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Are Process Mashups Ready For Primetime?

Clay Richardson

Process mashups combine presentation data and processes into a single application for business users. Process mashups are meant to empower the business by making use of the data that is already available within the business. In this podcast Clay speaks about how companies are using process mashups and the emerging trends within the space.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/Clay_Richardson_podcast_072709.mp3

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Bullet-proof BI Business Cases Are Now More Crucial Than Ever

Craig Le Clair

Boris has a few key recommendations for listeners building BI business cases: 

 
- Start with the simplest business cases
- Build to more complex projects based on end-to-end BI components
- Move to build a BI business case with top line benefits
 

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Untamed Business Processes

Craig Le Clair

In this podcast, Craig sets out to define untamed business processes and what business process pros can do to take them on. He also discusses why these processes are different from packaged apps.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/CraigLeClair_Untamed_Business_Processes.mp3

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Improving Customer Service In Tough Economic Times

Chip Gliedman

Chip explains why customer service is an important facet of business to improve during the economic downturn, and details specific ways that companies can improve their customer service without breaking the bank to do so.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/ChipGliedman_Improving.mp3

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