Succession Planning, What It Is and Why It's Important

Claire Schooley

In this podcast, Claire discusses the flow of activities that need to surround effective succession planning. She also talks about the key benefits of having a sound succession strategy. The podcast finishes with 5 key recommendations.

http://www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/Claire%20Schooley_Succession%20Planning_022410.mp3

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Challenges For Process Professionals Leading Process Initiatives In 2010

Clay Richardson

In this podcast, Clay Richardson walks through five key challenges that process professionals need to address to be successful with business process management in 2010. Topics include lean principles and lean thinking, effectively connecting process initiatives with value drivers, the importance of data, and process-based management.

http://www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/Clay%20Richardson_Top%20Challenges%20For%20Process%20Professionals%20In%202010.mp3

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Forge Your Lean Process Improvement Game Plan

Clay Richardson

This podcast covers how to deliver the impact and bang of process improvement without the traditional bloat usually associated with process improvement. Clay covers his framework for aligning an organization's BPM approach and strategic intent in order to improve business  processes and maximize profits.

http://a964.g.akamaitech.net/7/964/714/403ce13db7983f/www.forrester.com/imagesV2/uplmisc/Clay_Richardson__Forge_Your_Lean_Process_Improvement_Game_Plan.mp3

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Social Media Transforms Customer Service

In this podcast, Natalie reveals why it is important for customer service professionals to incorporate social media into the customer experience, and the impact of social media on customer service.

http://www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/Natalie_Petouhoff_Social_Media_Transforms_Customer_Service_113009.mp3

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Videoconferencing Heats Up

Claire Schooley

by Claire Schooley and Ted Schadler

This podcast cover's Cisco's recent acquisition of Tandberg and what it means for Cisco moving forward. The podcast also covers different forms of Web conferencing from Telepresence to single computer HD conferencing. The podcast concludes with expectations for the market and advice for companies who are considering video conferencing.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/IKM/Claire%20Schooley_Ted%20Schadler_Videoconferencing_Heats_Up.mp3

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Developing Your Lean Process Improvement Game Plan

Clay Richardson

Clay Richardson interviews Tom Higgins, CIO with Territory Insurance Office, a commercial insurance and financial services firm based in Darwin, Australia. The discussion covers how TIO was able to deliver value to the business by delivering business process management in a cost effective way — without the usual bloat and excessive overhead associated with enterprise BPM initiatives.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/Clay%20Richardson_Developing%20Lean%20Process%20Improvement%20Game%20Plan.mp3

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The Millennials, The Next Power Generation in the Workforce

Claire Schooley

Claire, in her podcast, discusses the rise of the millenial in  the workforce - and strategies for most effectively using their skills.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/ClaireSchooley_Millenials.mp3

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Transparency: The next step in compliance

Craig Le Clair

Craig, in his podcast, advises listeners to prepare for the next  regulatory onslaught. One way to do this, he recommends, is by converging  BPM and BI.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/CraigLeClair_Transparency.mp3

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Are Process Mashups Ready For Primetime?

Clay Richardson

Process mashups combine presentation data and processes into a single application for business users. Process mashups are meant to empower the business by making use of the data that is already available within the business. In this podcast Clay speaks about how companies are using process mashups and the emerging trends within the space.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/Clay_Richardson_podcast_072709.mp3

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Bullet-proof BI Business Cases Are Now More Crucial Than Ever

Craig Le Clair

Boris has a few key recommendations for listeners building BI business cases: 

 
- Start with the simplest business cases
- Build to more complex projects based on end-to-end BI components
- Move to build a BI business case with top line benefits
 

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