Chances are that you have employees using Apple Macs at your firm today, and they’re doing this without the support and guidance of the infrastructure and operations (I&O) organization. IT consumerization has put an end to the days of one operating system (OS) to support. For I&O pros, this change carries new concerns about security, potential information loss, and unexpected support needs, to name a few. Forrester has found that IT organizations struggle in building a support and management strategy for Macs that works.
Fortunately, there are many firms who have blazed the trails and figured out how to support both employee-owned and company-owned Macs for their employees, and we've assembled our findings in the latest document on managing Macs. Hint: Leave the Windows PC management tools and techniques in the toolbox. It’s easy to understand why I&O professionals sometimes apply the same techniques and tools they are familiar with in the Windows world for managing Macs, but the reality is that they are different animals, and what is a best practice for one is irrelevant for the other — and can even cripple worker productivity.
The misinformation and rhetoric surrounding the recent discovery of the Flashback trojan for Macs is vehement, and says more about the historically stable state of Mac security, and the irrational way many think about it than it reveals about its weaknesses. Even long-time industry observers, who should know better, are jumping into the fray to say: See! I told you so! The Mac is vulnerable! Well…duh…that's not exactly news, folks.
Of course the Mac is vulnerable. EVERY internet connected device is vulnerable. What matters is probability, frequency and potential impact. So the correct question then, is whether or not your prevention, detection and recovery mechanisms are effective. For example, I'm not convinced that traditional anti-virus approaches are right for the Mac. The track record of these tools in the Windows world is abysmal in my view. They're among the most intrusive technologies to the user - hogging system resources and making even basic tasks impossible as they inspect every file, every day, often several times a day. And…they're reactive. Think: death by a thousand papercuts over a period of years, only to be interrupted by a rare strain of encephalitis, followed by a partial lobotomy and organ transplant to get the patient breathing again, and you're in the ballpark. Application whitelisting will hopefully come to be seen as a better approach.
Apple has already announced that it’s got 100 million signups for its personal cloud service, iCloud, and repeated that today. Now Apple supports movies — in addition to TV shows and music — in iCloud. Apple added PhotoStream to iCloud support in Apple TV, including the previous black Apple TV, with the new Apple TV software update. With the new iOS iPhoto app, I believe Apple will use iCloud to sync albums and the new journal information that displays weather information from the date a photo was taken — although full support will probably require an update or new version of iPhoto on the Mac.
Apple’s vision of personal cloud deeply integrates across Apple products and a wide range of personal and purchased content, including books and iTunes U-class materials. It’ll be interesting to see if the company opens up any API access. My hunch is that Apple will create tools and an app store for iCloud to interact with the personal content in the service rather than do large-scale API access.