Forrester’s Security & Risk Analyst Spotlight – Nick Hayes

Stephanie Balaouras

He declined to live tweet his upcoming wedding from the altar, but there is no doubt that Nick Hayes is the social media expert on Forrester’s S&R team. He has extensive knowledge of the security, privacy, archiving, and compliance challenges of social media, as well as the technical controls used to address them. He also specializes in the tools that monitor and analyze social data to improve oversight and mitigation tactics of myriad reputational, third-party, security, and operational risks. He is certainly aware of the reputational risk of staring at your cell phone when you’re supposed to say, “I do”, but maybe if you follow him (@nickhayes10), you might get lucky with a pic or two -- and some good risk thoughts to boot.

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Global Tablet Forecast: Consumer Is Volatile But Business Tablets Are Resilient

JP Gownder

Tablets, once the darling of the consumer electronics industry, have hit hard times -- if you measure by shipments and sales. While the installed user base continues to grow -- Forrester forecasts that 580 million people will be using tablets globally by the end of 2015 -- shipment numbers have been disappointing, even looking at Apple's iPad. In Q2, 2015, Apple sold 12.62 million iPads, a whopping 23% drop compared with Q2, 2014 when the company sold 16.35 million. Clearly, all is not well in tablet-land.

We lay out the reasons for this generalized market volatility in our major new forecast report, Global Tablet Forecast 2015 to 2018: Despite Market Volatility, Tablets Are Big In Business. Some important factors? A lack of replacement behavior, whereby many consumers hold on to older tablet models, has persisted due to a lack of genuine new innovations (and the fact that, say, an iPad 3 still works well). We present other factors in the full report.

But there's a bright spot in the tablet industry -- the company-purchased segment. Our forecast shows that enterprise tablets are growing as a percentage of the market, from 6% in 2010 to 20% by 2018. These tablets can be Apple iPads, Windows-based tablets, or Android devices, and they are generally purchased and managed by the company on behalf of employees, who might receive them individually or, in other use cases, share the devices.

The enterprise segment is being driven by a variety of factors.

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How To Go From Dinosaur To Eagle - Or Risk Being The CISO That Got Hit By The Comet

Peter Cerrato

Peter Cerrato is a principal consultant for Forrester's Business Technology consulting practice.  

A very strange and sudden thing happened 66 million years ago. A comet crashing into the Mexican Yucatan peninsula near Chicxulub put an end to the long reign of the dinosaurs. But not so fast. We now know that some of those dinosaurs survived the massive Cretaceous-Tertiary extinction event: the smaller, faster, feathered and headed-toward-warm-blooded early ancestors of our eagles and hawks.

(source: http://www.newscientist.com/special/living-dinosaur-bird)

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IBM Pushes Chip Technology with Stunning 7 nm Chip Demonstration

Richard Fichera

In the world of CMOS semiconductor process, the fundamental heartbeat that drives the continuing evolution of all the devices and computers we use and governs at a fundamantal level hte services we can layer on top of them is the continual shrinkage of the transistors we build upon, and we are used to the regular cadence of miniaturization, generally led by Intel, as we progress from one generation to the next. 32nm logic is so old-fashioned, 22nm parts are in volume production across the entire CPU spectrum, 14 nm parts have started to appear, and the rumor mill is active with reports of initial shipments of 10 nm parts in mid-2016. But there is a collective nervousness about the transition to 7 nm, the next step in the industry process roadmap, with industry leader Intel commenting at the recent 2015 International Solid State Circuit conference that it may have to move away from conventional silicon materials for the transition to 7 nm parts, and that there were many obstacles to mass production beyond the 10 nm threshold.

But there are other players in the game, and some of them are anxious to demonstrate that Intel may not have the commanding lead that many observers assume they have. In a surprise move that hints at the future of some of its own products and that will certainly galvanize both partners and competitors, IBM, discounted by many as a spent force in the semiconductor world with its recent divestiture of its manufacturing business, has just made a real jaw-dropper of an announcement – the existence of working 7nm semiconductors.

What was announced?

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Nintex To Purchase Drawloop — Enters Emerging CCM Cloud Market

Craig Le Clair

Nintex is expanding into the emerging cloud-based workflow market — by acquiring Drawloop, an Irvine, California-based document generation provider: http://www.nintex.com/company/news-press/news-archive/2015/nintex-acquires-drawloop. Drawloop is one of the top 10 paid apps in the Salesforce AppExchange, with more than 1,000 customers, yet relative to the core customer communications management (CCM) market that has matured in a batch world driven by large-print service-bureau requirements, it is an effective but "light" solution. It gets high marks for usability, where less often means more. And you are fine if all data comes out of Salesforce, but what if you need to combine it with other data from core systems? What if you have 10,000 templates to manage, and what if you need to visualize complex data associations or have large batches of documents to deliver routinely? We will look harder at these questions during the next CCM Forrester Wave™, which will include Drawloop as well as Conga and perhaps other emerging cloud solutions. Overall, this is a strong acquisition that positions Nintex's BPM capability more securely in the Microsoft and Salesforce cloud ecosystems.

Syncplicity Gets Its Own Independence Day

Cheryl McKinnon

It’s been a busy couple of weeks for major players in the increasingly colliding enterprise content management (ECM) and enterprise file sync and share (EFSS) markets. Hot on the heels of the IBM-Box partnership, announced on June 24, 2015, today we see Syncplicity spin-out of EMC. Press release here. Skyview Capital LLC, a global private investment firm, has entered into a definitive agreement to acquire Syncplicity, although EMC will retain a financial interest in it.

 

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The Quantified Workforce Drives Improved Productivity And Safety

JP Gownder

You've probably heard about the Quantified Self (QS), a movement that aims to capture, analyze, and act upon data from the human body in the interest of better health, fitter athletes, and sharper minds. Today, QS is giving way to QW -- Quantified Workforce. A variety of technologies -- devices, software, services -- can quantify the health, fitness, mental acuity, timeliness, and collaboration of workers. Many of these services are ready for prime time, but present some challenges in implementing. These challenges aren't primarily technological; they're related to privacy, workers' rights, and human resources policies. Done right, though, quantifying the workforce can drive both top- and bottom- line growth in your company's business.

I've analyzed this trend in a new report, Smart Body, Smarter Workforce. Here are just a couple of examples of how quantifying the workforce can drive better business outcomes:

  • Lower the company's insurance rates. In January, 2014, Forrester predicted that insurance companies would offer lower rates to individuals who donned wearables -- and we are now seeing that response. In April, 2015, John Hancock announced an opportunity for buyers of its term and life insurance policies to earn up to 15% discount on their insurance rates by wearing a Fitbit, sharing the data with the company, and meeting certain activity levels.  
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Data Digest: Partner With Business Leaders To Lead The Business Technology Transformation

Tyler McDaniel

For CIOs, finding a clear path forward in the Business Technology (BT) Agenda can seem daunting, as you work to balance critical operational requirements with new initiatives designed to help your organization win, serve, and retain customers.  But there are trailblazers in your organization.  Forrester continues to see spending on technology spread and move out of the CIO’s organization and into the business. In North America companies of more than 250 employees, 70% of technology spending is either business led or heavily influenced by business. That part is not new, but it is increasing.

Specifically 50% of business managers, directors, and vice presidents are increasing their departmental budgets on technology products and services over the next 12 months.1  In fact, 16% of these business leaders are increasing their spend by more than 10%.2 This isn’t shadow IT in action; it’s the new way of doing business. Within your own organization a minority, but important, population of business leaders are aggressively investing in technology products and services to achieve three essential business goals. Over the next 12 months, the 16% of North American business leaders dramatically increasing their spending are focused on:

  • Improving customer experience – 86% of these leaders rate this as a High or Critical priority
  • Improving products or services – 83% of these leaders rate this as a High or Critical priority
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Engaging Customers In The World's Largest Mobile Market

Charlie Dai

Consumers and businesses around the globe have entered the mobile era, and technology management leaders are shifting their organizations’ business applications toward mobile. In order to effectively make this shift, mobile teams must change their practices to simultaneously improve agility and ensure a good customer experience. This is even more critical in China — a market with unique business scenarios, technology landscapes, and competitive environments.

I’ve recently published two reports focusing on using the mobile IDEA cycle for customer engagement, including part one and part two. In these reports, I assess the current state of mobile application development planning in China and highlight four key areas that enterprise architecture (EA) professionals should focus on in each stage, namely “Identify”, “Design”, “Engineer” and “Analyze”, to enable the success of the mobile IDEA cycle. I also provide examples of how to unleash the power of digital business by analyzing the strategic mobile practices of visionary Chinese firms and highlighting how they use systems of engagement. Some of the key takeaways:

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Beyond Light: Smart Lighting Illuminates More Than Streets

Jennifer Belissent, Ph.D.

Gone are the days when the only signal a streetlight sent out was that it was time to go home on a summer evening.  Many kids grew up with that rule.  My mom had a cowbell, which was infinitely more embarrassing but likely more effective in calling us home. But times have changed. We now text our kids to get them home for dinner.  And, street lights themselves would no longer deign to serve just that purpose. 

Streetlights these days do provide light (and do that much more efficiently), but they just might be your source of Wi-Fi or of information on the weather, air quality, traffic, and parking availability, or might be the city’s source of information on you.  They will also be a platform for new services that leverage all of the data the new light poles collect through their embedded sensors, or also a source of electricity to power digital signs through solar-energy. These new and improved streetlights are becoming increasingly popular as they demonstrate a clear cost-savings over their predecessors and promise the potential for revenue generation through new applications and services.  That is a win-win for cities, citizens and the ecosystem of potential application and service providers out there. 

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