Yellow Elephants and Pink Unicorns Don't Tell The Real Big Data Story

Michele Goetz

Big data and Hadoop (Yellow Elephants) are so synonymous that you can easily overlook the vast landscape of architecture that goes into delivering on big data value. Data scientists (Pink Unicorns) are also raised to god status as the only real role that can harness the power of big data -- making insights obtainable from big data as far away as a manned journey to Mars. However, this week, as I participated at the DGIQ conference in San Diego and colleagues and friends attended the Hadoop Summit in Belgium, it has become apparent that organizations are waking up to the fact that there is more to big data than a "cool" playground for the privileged few.

The perspective that the insight supply chain is the driver and catalyst of actions from big data is starting to take hold. Capital One, for example, illustrated that if insights from analytics and data from Hadoop were going to influence operational decisions and actions, you need the same degree of governance as you established in traditional systems. A conversation with Amit Satoor of SAP Global Marketing talked about a performance apparel company linking big data to operational and transactional systems at the edge of customer engagement and that it had to be easy for application developers to implement.

Hadoop distribution, NoSQL, and analytic vendors need to step up the value proposition to be more than where the data sits and how sophisticated you can get with the analytics. In the end, if you can't govern quality, security, and privacy for the scale of edge end user and customer engagement scenarios, those efforts to migrate data to Hadoop and the investment in analytic tools cost more than dollars; they cost you your business.

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Where Are You On The BT Transformation Journey?

Leonard Couture

The age of the customer offers a unique opportunity for CIOs to own their destiny.  The role of technology and information in helping enterprises win, serve and retain clients has never been more important.  As the leaders of the digital agenda for their enterprises, CIO and CTOs are the key drivers in improving how customers engage with your enterpriseWe call this focus the Business Technology (BT) agenda and there is a major shift going on to invest in both human and technical capital to address it. 

There are some simple guidelines to help measure where you are on the journey:

  • Where is your innovation happening?  Innovate at the point of customer interactions – digital value is determined by how used the innovation is.  There is no better way for CIOs to be part of the age of the customer than to deliver digital innovation when and where the customer needs it.  The complexity of how to build enterprise-wide digital engagement can only be answered by having a strong BT agenda powered by BT professionals who think and act in an agile, iterative manner.  Your customers will engage your enterprise in many different ways: if you are not building an adaptive experience for them they will move on no matter how good your products may be.  This type of measurement approach is critical to realizing the effect of the digital experience you are building. In the end, the only thing that truly matters is how your customers are engaging your enterprise.
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The API Management Solutions Market Will Quadruple By 2020 As Business Goes Digital

Michael Yamnitsky
Often considered the poster child of digital transformation, APIs are proliferating at enterprises making industry-leading investments in mobile, IoT, and big data. As these initiatives mature, CIOs, CTOs, and heads of development are coming together with business leaders to manage and secure companywide use of APIs using API management solutions
 
Forrester recently released a report that sizes and projects annual spending on API management solutions. We predict US companies alone will spend nearly $3 billion on API management over the next five years. Annual spend will quadruple by the end of the decade, from $140 million in 2014 to $660 million in 2020. International sales will take the global market over the billion dollar mark.
 
In interviewing vendors for this piece of research, we discovered a vast and fertile landscape of participants:
Startups have taken $430 million in venture funding, and so far have realized $335 million in acquisition value. In April 2015, pure-play vendor Apigee went IPO and currently trades at a valuation north of $400 million. 
 
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What is DevOps?

Amy DeMartine

Everywhere I turn, I hear about how some product or service is geared towards DevOps.  It feels like the “cloud washing” we all just went through.  “Cloud washing” continues to cause problems as even today it remains difficult to understand how products and services really affect our ability to create and manage clouds and applications in the cloud.  This “DevOps washing” is causing the same problems and it becomes harder and harder to understand what DevOps really is and how it applies.  I spent a morning breakfast presentation just talking about the definition of DevOps with a group of technology management folks for over an hour! 

 

I’ve spent the past year being the Ops part of the Forrester DevOps story.  We have been hard at work and released a playbook called Modern Service Delivery (to match the Modern Application Delivery playbook coming from my Dev partner Kurt Bittner) and we are approaching the end of creating the foundation of the DevOps story from planning to optimization.  We define DevOps as:

 

“DevOps is a set of practices and cultural changes — supported by the right tools — that creates an automated software delivery pipeline, enabling organizations to win, serve, and retain customers.”

 

If you are serious about DevOps, you can cut through the noise of the “DevOps washing” and start with several practical tips to get you moving in the right direction:

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The FCC is the Most Powerful Privacy Regulator in the Land...What Will Happen Next?

Renee Murphy

Since the bulk collection of telephone metadata began, the NSA has been keeping those records in a vast database and maintaining and querying that data for 5 years before being required to purge it. Now that the data will be back in the hands of the telecom companies, the Federal Communications Commission’s regulations will determine the retention of the metadata.

Prior to the 1980's, the FCC retention schedule was 6 months, but in the 1980’s, during the war on drugs, the Department of Justice asked the FCC to change that requirement to 18 months to make it easier to get RICO convictions for the drug cartels and the FCC complied. Since then, telephone data has been used to convict many organized crime syndicates with great success. Now that the NSA is also an agency that would like access to the same data that they FBI has been using since the 1970’s, will they ask the FCC to maintain the data for five yeas as they had been?

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Market Overview: Cloud Workload Security Management Solutions — Automate Or Die

Andras Cser

Today, not moving workloads to the cloud is not an option. Leaving these workloads not secured is also not an option.

However, managing workloads within and across Infrastructure-as-a-Service cloud service providers, we find that S&R professionals struggle with ensuring that their cloud workloads (guest operating systems and data on those operating systems) are secure. Why? Because S&R must ensure that installation and setup bootstraps with the right security and network configuration. They must control access to workloads as well as management consoles, file and configuration integrity, intrusion and endpoint protection. Manual management is simply not an option, you either automate security hardening for a large number of workloads or "die", i.e. fall victim to a breach.

Enter a new class of solution to offer a solution to this problem: Cloud Workload Security Management Solutions. These offerins  typically install a small agent on endpoints, connect these agents to a central service (available as SaaS or on-premises product) then offer centralized management of all the above cloud workload security aspects.

Our CWS market overview looks at and compares the features and company profiles of the most important vendors in this space.

https://www.forrester.com/Market+Overview+Cloud+Workload+Security+Management+Solutions+Automate+Or+Die/fulltext/-/E-RES121266

BT Transformation Q&A With Marcello V. Ronco, SVP, UniCredit Business Integrated Solutions (UBIS)

Laura Koetzle

At Forrester’s Forum For Technology Leaders in Lisbon (June 2-3), Marcello V. Ronco, Senior Vice President and Head of Core Banking Production Line of UniCredit Business Integrated Solutions (UBIS), will be speaking about the bank's BT transformation journey and, in particular, its mobile banking initiative. Marcello is co-leading with Marketing Directors within the organization the restructuring of UniCredit Retail in Italy, Germany and Austria, to realize the company's ambition to become a truly digital omni-channel bank. In his session, Marcello will explain how to change a traditional IT department so that it is set up to support a modern multichannel bank, and why IT plays a strategic role to ensure the right level of customer service through mobile banking.

As I prepared for my role as Forum Chair, I spoke to Marcello about his views on the age of the customer and the impact it has on financial services organizations such as UniCredit. Here is what Marcello shared with me, and I hope you will enjoy his answers as much as I did.

Q: How is the age of the customer impacting your industry (financial services) and the solutions provided by UniCredit Business Integrated Solutions?

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Forrester’s Security & Risk Analyst Spotlight – Andras Cser

Stephanie Balaouras

Last week, we learned that cybercriminals undermined the identity verification of the IRS’ Get Transcript app and gained access to the tax returns on 104,000 US citizens, so it’s only fitting in this analyst spotlight, we interview one of the team’s leading analysts for identity and access management (IAM), VP and Principal Analyst, Andras Cser. Andras consistently produces some of the most widely read research not just for our team but across all of Forrester. And clients seek his insight across a number of coverage areas beyond IAM, including cloud security, enterprise fraud management, and secure payments. As the tallest member of our S&R team at 6’5”, Andras also provides guidance to clients on the emerging fields of height intel and altitude management.

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Everyone’s Talking — About Your Digital Experience (DX) Delivery Ability

Dominique Whittaker

There’s no denying the importance of delivering an excellent mobile experience. As the pace of technology quickens, delivery cycles approach zero-day releases, and mobile moments reign supreme more than ever so now is the time to invest in the right priorities.The results from our 2015 DX Survey provided a vivid picture of digital experience technology organizations’ interesting insights. More specifically:

 

  • Enterprises manage an average of 268 customer-facing websites. When you compare this to the number of websites on the Internet, it is no surprise. However, having too many cooks in the kitchen is, so to speak. Many large enterprises we’ve spoken with have stated they have as many as 10,000 content creators and users using their digital asset management system. Being able to manage the extensive portfolio and volume of content creators has been a challenge for DX organizations.

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Customer-Obsessed Technology Platforms: If You Don't Know, You're Doing IT Wrong

Michael Facemire
 
"I don't know about you people, but I don't want to live in a world where someone else makes the world a better place better than we do."
-- Gavin Belson, Silicon Valley
 
Writing software to make the world a better place -- that's a lofty goal, even for Gavin Belson on the HBO hit comedy, Silicon Valley. Yet why is it that we've spent years doing the exact opposite with software in enterprise IT? We've built applications to simply show data living in our data centers. Have a lot of products to sell? Put them all on a web page! Myriad of services you offer to your customers? Throw them all on that web page too! If they really want our help, they'll figure out what it all means, right?
 
Unfortunately this is a terrible way to create applications, regardless if it's on the web, mobile, or any other emerging digital channel. The data is good, but we cannot start with our data in mind -- instead we must start with our customers' needs in mind. But why this change and why now? Our customers (and increasingly our employees) are being presented with so many more options from your competitors, both those known today and tomorrow's digital startups. Simply put, the barrier to creating new software solutions is approaching zero. Making this transformation is central to the BT Agenda -- applying technology to win, serve, and retain customers.
 
 
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