Bullet-proof BI Business Cases Are Now More Crucial Than Ever

Craig Le Clair

Boris has a few key recommendations for listeners building BI business cases: 

 
- Start with the simplest business cases
- Build to more complex projects based on end-to-end BI components
- Move to build a BI business case with top line benefits
 

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Untamed Business Processes

Craig Le Clair

In this podcast, Craig sets out to define untamed business processes and what business process pros can do to take them on. He also discusses why these processes are different from packaged apps.

http://a964.g.akamaitech.net/f/964/714/1h/www.forrester.com/role_based/images/author/imported/forresterDotCom/Podcasts/BPA/CraigLeClair_Untamed_Business_Processes.mp3

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What Do Green IT, The Economic Crisis, And Best Selling Author, Thomas Friedman, All Have In Common? Poor Accounting.

Doug Washburn

Dougwashburn Consider the following questions posed by Thomas Friedman, New York Times columnist and author of The World Is Flat: A Brief History of the Twenty-First Century, and more recently, Hot, Flat And Crowded: Why We Need a Green Revolution - And How it Can Renew America:

“Was it an accident that Citibank, Iceland’s banks, and the ice banks of Antarctica all melted at the same time?”

“Was it an accident that Bear Sterns and the polar bears both faced extinction at the same time?”

In Friedman’s eyes, no, the recent economic and environmental woes are not accidental or coincidental. He explains that what the “great recession represents, if that what we can call this economic moment, is that both the market and Mother Nature hit wall at same time.” How? Because, according to Friedman, we’ve been using the same accounting system in both worlds that has massively under-priced risk, privatized gains, and socialized losses:

  • In the financial world, credit default swaps were sold without having adequate collateral behind them, gains were privatized to the financial institutions that sold them, and losses were socialized onto tax payers when the credits actually defaulted.
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No Honor Among Thieves

John Kindervag

John Kindervag

In the old days criminals like Robin Hood and Don Corleone had scruples. Remember when Don Vito stood up to Virgil "The Turk" Sollozzo and refused to become involved in the heroin trade? The Don stood for honor at the cost of a couple of bullets.

Don+Corleone

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Take Your Time Moving To Process Based Organizations.

Marc Cecere

by Marc Cecere

Marc-Cecere Process based IT organizations have become the rage. These are IT shops that group people around the processes they support, such as software distribution or requirements definition, or by business processes such as claims management. In contrast, traditional shops group people by technologies (e.g. mainframe, desktop), internal customers (e.g. wealth management, retail banking), or geographies (e.g. France, Asia).

There are two types of process based organizations – IT and business. IT process organizations typically follow ITIL for infrastructure and a software lifecycle for applications. Using ITIL, they form groups around process associated with problem management, storage, or configuration management. For applications groups, they may have people dedicated to requirements development, coding or testing. Business process based IT shops are less prevalent but may include IT associated with claims processing in an insurance company or collections in a credit card company.

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Calculating The Fully Loaded Costs Of Corporate Email: It's Bigger Than You Think

Ted Schadler

Ted-Schadler by Ted Schadler

Since colleague Chris Voce and I published a pair of reports on corporate email in the cloud (one on the infrastructure and operations and one on the cost of running email on-premises or in the cloud), we have had dozens of discussions with our clients accompanied by detailed cost analyses of the true cost of running email on-premises versus running it in the cloud.

While the cloud-based cost of email is pretty transparent (many providers, including Microsoft and Google, publish their per-user per-month costs), the cost of running email on-premises is often a big mystery to everyone, including most CIOs. The big challenge is that the costs are spread throughout the budget: some in the hardware budget, some in the software budget, some in the storage budget, some in the cost of capital budget, some in the staffing budgets, and so on.

After dozens of these discussions and after a survey of 53 information & knowledge management professionals to ask about the cost of email, it is abundantly clear that few firms know their true cost of running email on-premises. And this matters if you're considering a move to cloud-based email.

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Sun Learning Exchange: Indeed, What If Work Meant Community?

Ted Schadler

Ted-Schadler by Ted Schadler

In early June, Sun Microsystems announced the Sun Learning Exchange. This is a commercial offering that borrows directly from Sun's own experiments, experience, and expositions on learning. We've written about this in a Forrester report: Tap The Potential Of "YouTube For The Enterprise," and now it's available to others.

Sun's CTO of Learning, Charles Beckham, has tapped his experience as a Java entrepreneur (he was part of the team that built one of the first J2EE application servers, NetDynamics) and bent it to the challenges of on-the-job learning. In an interview with Charles last fall, we came away convinced that his just-enough, wisdom of the crowds, power of video approach to learning was important.

 

Three things anchor the Sun Learning Exchange:

  1. The power of all employee-generated media, including video, audio, and blogs.
  2. A learning platform that is minimally invasive and maximally open to social contribution.
  3. A metric on social contributions to drive participation.
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CIOS: Don't Let New Sourcing Models Take Your IT Organization By Surprise

Sharyn Leaver

by Sharyn Leaver

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Cloudmania: Developers Need A Personal Cloud

Mike Gualtieri

Mike_Gualtieri_Formal01 Cloud, Private Cloud,     fill in the blank   . Personal Cloud. Don't be surprised if you hear about the Personal Cloud. It is the next natural progression in Cloudmania. Don't get me wrong. I am a fan of Cloud computing as an exciting new deployment option for applications as I said in a previous post.

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Your Thoughts: How Mature Are Cloud Computing Services?

James Staten

James Staten

Enterprise IT infrastructure & operations professionals have many cloud computing technologies to choose from today, and new solutions seem to appear all the time. What are all these technologies? How do you categorize them? Which are mature and which need a lot of work?

Forrester is kicking off a TechRadar on the topic and wants your input. A Forrester TechRadar attempts to provide clarity about the types of technologies in a given category and plot their maturity today and the pace at which it is improving, as well as the level of business value this type of technology will bring to enterprise IT.

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