Can Open Text Turn The Page On Vignette's Recent History?

Stephen Powers

Steve-Powers By Stephen Powers

ECM vendor Open Text announced this morning that it intends to acquire Vignette, provider of Web and transactional content management technologies. In some circles, the acquisition of Vignette has been a foregone conclusion for many months now. Vignette has been an established player for years, with an impressive customer base. But the company’s missteps (a major WCM upgrade that stranded longtime customers, questionable expansions into non-core areas, inconsistent customer service and contact) have left them weakened in a market where they should have been able to take advantage of the lack of size and/or stability of some of its competitors. As a result, Vignette’s license revenues have declined in a hot content management market, and the brand has been devalued despite its strong technology.

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Experience The Forrester Research Difference At Forrester's IT Forum 2009

Alex Cullen

Jeff Scott [Posted by Alex Cullen]

Forrester’s IT Forum Tech Innovation Demonstrations are your first glimpse at new and alternative technologies that will provide solutions to your current business needs.  View innovative products and services selected by Forrester analysts that will stretch the boundaries of what you’d previously thought possible. The Tech Innovation Demonstrations will be hosted in the Technology Showcase at The Palazzo Las Vegas.

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Swine Flu? What It Means For IT Professionals

Stephanie Balaouras

Stephanie The US Center for Disease Control (CDC) has confirmed 64 cases of swine flu in the United States and as other countries including Canada (6), New Zealand (3), the United Kingdom (2), Israel (2), Spain (2), and now Germany have confirmed cases, the World Health Organization has raised the worldwide pandemic threat level to Phase 4. This means health officials have confirmed that the disease can spread person-to-person and has the potential to cause "community-level" outbreaks. The CDC recommends avoiding travel to Mexico and if you get sick, to stay home from work. Large numbers of employees out sick will impact the business (revenue) and cost your company a lot of money in productivity loss (you still pay employees their salary when they're out).

Stopping the spread of the disease and treating those infected is obviously a health issue, but the swine flu outbreak does have implications for IT professionals in both the short term and the long term. First, if you haven't done so already, you need find a copy of the bird flu business continuity plan (BCP) that your company developed in 2006 and call a walk through exercise immediately. And if your responsibility is IT disaster recovery and not necessarily business continuity, don't wait around for someone else to dust of the plan and call the exercise - this is too important to wait. Call your CIO, CISO, COO, and CEO and tell them it needs to be done now. There's a good chance that the plan is out of date and that it hasn't been exercised in a long time.

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Deduplication Will Exist Everywhere

Stephanie Balaouras

Stephaniebalaouras Most customers were just starting to get their arms around all the different deduplication approaches available in disk appliances and VTLs from vendors when backup software vendors and even non-storage related vendors began announcing deduplication capabilities.

We all know the appliance and VTL vendors offering dedupe, including COPAN Systems, Data Domain, EMC, Exagrid, FalconStor, HP, IBM (Diligent), NEC, NetApp, Quantum, Sepaton, Sun StorageTek, and others.

And there were existing backup software vendors, including EMC Avamar, Symantec NetBackup PureDisk, and many online backup software vendors, like Asigra. Now add CommVault Simpana 8.0 and IBM Tivoli Storage Manager (TSM) V6.

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Oracle Shakes the Eco-System

Holger Kisker

Since the announcement of Oracle to acquire Sun Microsystems you can find a lot of thoughts on the web about Oracle’s main motivation behind the deal, the portfolio mapping of the two giants and how Oracle would leverage pieces of the new assets or possibly sell-off some again.

Please read this Forrester Report for more insights.

 

Oracle continues to assure they are not planning to depart from any of their new assets. If we believe in this mantra the consequences to the whole IT eco-system are severe. It is the first time that a large application vendor expands into the hardware territory and forces us to redefine the traditional view of IT market segmentation – again.

 

·        Changing IT Markets Force Everyone to Rethink

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The Top 5 Things We Think You’ll See At RSA

John Kindervag

John Kindervag

Trying to guess what will be HOT at RSA is always a fun game.  2009 promises to be different than most years as pure technology may not be the focus of this year’s show.  Attendance may be lighter and conspicuous consumption of new gadgets may no longer be in vogue.  We’ll know more come Tuesday, but in the meantime, here’s our guess as to what the big topics may be:

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Free BI Is Still No Free Lunch

Boris Evelson

Boris-Evelson By Boris Evelson

In my recent BI Belt Tightening For Tough Economic Times document I explored a few low-cost alternatives to traditional, mainstream, and typically relatively expensive Business Intelligence (BI) tools. While some of these alternatives indeed were a fraction of a cost of a characteristic large enterprise BI software license, there were even fewer truly zero cost options. But there were some. For example, you can:

  • Leverage and use no-cost bundled BI software already in-house.Small departments and workgroups may be able to leverage BI software that comes bundled at no additional cost with BI appliances, database management systems (DBMSes), and application licenses. You can consider using these few free licenses from Actuate, IBM Cognos, Information Builders, Jaspersoft, Microsoft, MicroStrategy, Panorama, Pentaho, and SAP Business Objects for additional functions such as testing, QA, and prototyping. While these few free licenses are just a drop in the bucket in a typical large enterprise BI license requirements, do look around and don’t waste money on BI products you may already have.
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Your Opinion Counts! Especially When You Participate!

Natalie L. Petouhoff, Ph.D. By Dr. Natalie Petouhoff

From my inquiries with customer service professionals, I wanted to get a generalized view of where companies are with respect to implementing the very best of customer service initiatives. It's become pretty clear that most are stuggling with outdated technology, systems that are not integrated together, outdated or no knowledge management technology systems, they haven't deployed proactive chat or ventured down the social media path and are unsure of how to document how much these factors are increasing operational costs, reducing customer lifetime value and lowering sales, revenue and profit margins-- or how to make the business case to show that if these types of things were changed-- that the return would be positive and in many cases, very large.

On the flip side, their organizations are expecting them to provide great customer experience despite these huge handicaps.

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Exchange 2010: Tier Your Workforce, Split Your Domain, Save Money

Ted Schadler

Ted-Schadler by Ted Schadler

Microsoft today announced the public beta of Exchange 2010. This product is a natural extension and improvement over Exchange 2007 (and anybody on Exchange 2003 should really be looking at it), but it also introduces at least one important new capability: email archiving.

But I'll let my colleagues explain that in more detail. I want to focus today on one aspect of Exchange 2010 that should matter to information and knowledge management professionals at large firms: saving money by moving occasional users to the cloud.

Microsoft's Software + Service strategy has rapidly matured and is native to Exchange 2010. This architecture of a single environment that spans on-premise and cloud-based gives large firms an opportunity to leave some mailboxes on-premise and host others in the cloud to save money without incurring admin hassles.

Exchange 2010 is the first product that Microsoft has engineered to run as well in the cloud as on-premise. That means it will be easier to split your domain and run a single managed environment (meaning one admin console, one archiving management tool set, one legal hold implementation, one message filtering solution) across an on-premise and cloud-based implementation.

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Hello People, BlackBerry Is The Killer Enterprise Device Today

Ted Schadler

Ted-Schadler by Ted Schadler

Sigh. I guess it was to be expected, but the Apple opinionsphere has been overstating the case for iPhone. Based on the careful research that we did, we do think that iPhone is ready for the enterprise to consider. But that doesn't mean other mobile devices aren't more enterprise-worthy.

And if you you think iPhone case studies are falling out of the trees like acorns in autumn, trust me -- they'renot. It was hard to find three companies willing to talk opening about their iPhone experiences. In fact, it took me almost six months to find those brave souls.

So, let's be clear:

BlackBerry is the dominant mobile device for the enterprise in the US and will be for the foreseeable future. In fact, I wrote about BlackBerry's mobile collaboration platformlast fall. BlackBerry is a great platform for mobile collaboration because of its security, network, manageability, form factor choice, global carrier support, ISV experience, and superior messaging capabilities.

We hear from many Forrester clients that they would have to pry BlackBerrys out of the "cold dead fingers" of their employees. That says something about how important that device is to productivity.

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