Containerization Vs. App Wrapping - The Tale Of The Tape

Tyler Shields

If you have implemented or used either application wrapping or containerization technologies, please COMPLETE THIS SURVEY.

Application wrapping versus containerization: Which technology provides better security to an enterprise mobile deployment? What are the use cases for each technology, and which technology has a longer shelf life when it comes to being the de facto standard for enterprise mobile security? Are there times when containerization provides a better user experience than application wrapping? And more simply speaking . . . what the heck is the difference between these two technologies, and which one should you purchase?

In the sport of boxing, "the tale of the tape" is a term used to describe a comparison between two fighters. Typically, this comparison includes physical measurements of each fighter as taken by a tape measure before the bout, thus the term "the tale of the tape." I'm currently conducting research for a "tale of the tape" report between mobile containerization technologies and mobile application wrapping. There has been a significant amount of discussion lately regarding which of these technologies is better suited for enterprise deployment. In order to settle this dispute, I'm going to get out the virtual tape measure and analyze the fighters!

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Google Glass Helps Enterprise Workers Help Themselves

JP Gownder

Google recently announced an expansion of its Explorer Edition program to anyone in the U.S. — still at $1,500. This doesn't constitute the mass market release of the product; it's an incremental move to extend its beta program. I believe the move mostly benefits enterprise customers of the device — continuing Forrester's research call that Glass will be more successful among enterprise customers than among consumers, at least in the short term.

Recently, I've received a number of questions about wearables as they pertain to field service work. In the age of the customer, field service work has a direct impact on customer service. Think of the cable repair person. The top reason cable repair people fail to fix a problem with your cable service on the first visit is that they have never seen the specific problem before; it's a long tail of possible problems. Traditionally, the cable person would need to go back to headquarters and log a return visit -- inconveniencing the customer, who might have stayed home from work to meet the repair person, and harming the workforce productivity of the cable company's agents. It's lose-lose.

With wearables, cable companies and other companies employing field workers can increase the percentage of first-time fixes. Recently, ClickSoftware and FieldBit posted a video demonstrating one such solution:

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How InterContinental Hotels Group (IHG) Makes Mobile Guest Moments Great

Ted Schadler
IHG, owner of InterContinental Hotels Group, wants to fully inhabit the mobile moments of its hotel guests in their journey from booking to arriving to staying to departing. Bill Keen is the Director of Mobile Solutions at InterContinental Hotels Group. You can try out his app here. He shared his experiences making mobile a cornerstone of IHG’s customer strategy in this interview at Forrester's recent Technology Management Forum in Orlando, Florida. My take is that three things drive mobile mind shift success at IHG:
 
  1. Bill and his team relentlessly focus on mobile moments that improve the guest experience, from booking in to in-room services.
  2. Bill’s business team works side by side with the business technology team to build apps. Bill describes a special "team chemistry."
  3. The multi-disciplinary team uses a sophisticated agile process to quickly extend things that work and fix things that don’t.
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Double Down On Data: Who Ya Gonna Call?

Jennifer Belissent, Ph.D.

An explosion of data is revolutionizing business practices. The availability of new data sources and delivery models provides unprecedented insights into customer and partner behavior and enables much improved capacity to understand and optimize business processes and operations. Real time data allows companies to fine tune inventories and in-store product placement; it allows restaurants to know what a customer will order, even before they read the menu or reach the counter. And, data is also the foundation for new services offerings for companies like John Deere or BMW or Starwood.

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Great Customer Experience Is Tied To Great Sourcing Practices

Clement Teo

My recent report, “Driving Toward Communications Sourcing Excellence,” looks behind the scenes to find out why Formula One (F1) sourcing professionals enjoy such a great customer experience from their network providers. It’s a two-way street: Providers ensure that the F1 team’s network is reliable, always available, and delivers peak performance when needed, and F1 sourcing pros provide the guidance, insight, and support to make sure providers know what teams need. This is as much a concern for CIOs as it is for sourcing pros in their quest to win, serve, and retain customers.

Matt Cadieux, the CIO of Infiniti Red Bull Racing, said, “AT&T has a dedicated F1 account team that I meet for regular account reviews to discuss our requirements and plans. In the rare event of a problem, we also have excellent relationships with AT&T’s top executives. AT&T has consistently delivered projects when required; for example, in 2014 it provisioned new access networks in England and France and at racetracks around the world. These circuits have been fully operational — we show up and they just work.”

What It Means

My colleague Tracy Stokes believes that a consistent customer experience builds a trusted brand, and I couldn’t agree more. It also leads to:

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BlackBerry Jakarta Edition Success Is Irrelevant To US Enterprises

Tyler Shields

Jump straight to my latest Quick Take report: "S&R Pros Desperate To Ditch BlackBerry Should Rethink Their Strategy -- BlackBerry Finally Opens BB10 OS To Third-Party Management.

This morning, BlackBerry announced the release of the BlackBerry Z3 Jakarta Edition. This new device is targeting the lower end of the market in Indonesia with lessened technical specifications and a reduced price point. It is unclear if the new device will be successful with the Southeast Asian buyer; however, I don't think it matters much to the US-based enterprise.

In the United States, BlackBerry has lost its hardware brand cachet. Over the last five fiscal quarters, BlackBerry total revenue has decreased by 64% from $2.7B to $976M. If we break out the revenue into separate streams -- hardware, software, and services -- we see that all three segments slowed in that same time period. The hardware revenue stream continues to be the boat anchor that is pulling down the other revenue segment, with a loss of 78%, while the software revenue stream only lost 15%.

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Salesforce.com’s PaaS Unification Might Start Now

Stefan Ried

Salesforce.com has two unequal brothers in the platform-as-a-service (PaaS) space. While force.com is the basis and natural extensibility platform for the core CRM system, the Heroku platform acquired at the end of 2010 addresses developers with open source stacks. The two of them could not be more different. Force.com is an application-centric PaaS that attracted a huge ecosystem building add-ons around Salesforce.com’s Sales, Service, and Marketing application. They all work together somehow because of the very limited freedom for developers. All apps usually start with the same canonical CRM data model, use the same data object store, use the same proprietary programing language (APEX), and use the same user interface techniques. That’s why force.com apps or add-ons fit nicely into the business buyer's perspective.

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Lexmark To Buy Readsoft - Consolidation Continues In Capture And Content Management Market

Craig Le Clair

Lexmark’s acquisition of Readsoft is part of a continued effort at Lexmark to balance mature and stable printer HW revenues with faster  growing software and services businesses.  This acquisition is one of many in the last two years, and is consistent with consolidation in the mature capture and content market.  And it works for me.

Readsoft provides more software depth in Europe then Lexmark has, and is stronger than Lexmark in financial process automation (purchase –to-pay and order-to cash although mostly the former) with strong integration with SAP and other ERP vendors. Perceptive Software, the core technology within  Lexmark’s software division, is  more content then transaction oriented, a strength that  Readsoft adds.  

There is also synergy across analytics.  For example, Brainware, acquired by Lexmark, is very strong in analytics for forms processing – one of these being invoices.  This should add smarts to ReadSofts front end. 

As always, success is determined by how integration talks place over time and whether an integrated platform can emerge with minimal customer disruption.  It would be good to see acquisiions in the services area to more quickly balance revenue with the tradition business. 

Mobile Mind Shift In Government Means Mobile Enablement As Well As Engagement

Jennifer Belissent, Ph.D.

Governments face an alphabet soup of digital transformation with eGovernment and mGovernment mandates. Do I hear an sGovernment, anyone? The trend in engaging via new digital channels is clear: 52% of US online adults have engaged in one or more government related activities. For example, 19% have renewed a driver’s license or vehicle registration online, and 16% have paid a bill such as a traffic fine or utility payment. In the age of the customer, government organizations must understand and address the needs of their citizens. For governments, it's the "age of the citizen," with demands for greater transparency and accountability, improved efficiency, and, above all, better service delivery. Citizens no longer accept the shoulder shrug and age-old excuse that government is "like that" when service quality isn't as expected. And, part of that service quality for some is to be able to embrace a mobile moment to look up information or complete a task. Some government organizations hear the call and are making great strides to embrace and enable new mobile delivery channels — where appropriate. But many struggle to invest in what they do consider a strategic initiative. Of those who consider mobility a strategic priority, only 30% in government have increased spending on mobile projects, compared with 51% in other industries.

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Welcome To The Future Of Data Management

Michele Goetz

 The demand for data has never been greater.  The expectations are even grander.  On the other hand, what the business wants has never been more ambiguous.  

Welcome to the future of data management.  

According to recent Forrester research, most of us are ill prepared.

  • The business is placing the ownership on data professionals for data needs they don't have the full knowledge to enable: security, quality, business intelligence, and data strategy. 
  • Pressure to contain cost causes data professionals to focus on bottom line efficiency goals and de-emphasize top line business growth goals.
  • Investment in data  is still grounded in bespoke systems that lack scale, flexibility, and agility
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