Look Outside Of Indonesia To Fill Skill Gaps

Fred Giron

Our global clients are increasingly inquiring about the capabilities of their preferred service providers in ASEAN and Indonesia in particular. I recently spent some time in Indonesia and met leading local and global service providers there. The key takeaways from these meetings? Not surprisingly, the strengths and weaknesses of IT service providers in Indonesia differ by industry, domain, and service line. As a result, clients need to be careful and orient their vendor selection process toward the right set of service providers. Depending on the requirements, the right provider might be based in Indonesia — and it might not. More specifically, sourcing professionals should realize that:

  • MNCs looking for traditional infrastructure services can rely on a good availability of skills. Most MNCs setting up shop in Indonesia are looking to replicate the enterprise architecture defined at their headquarters in the US, Europe, or Japan. The presence of local and foreign SIs in Indonesia with solid infrastructure skill sets across major technologies means that they won't face too many challenges finding the right partner at the right price point.
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Mobile App Developers: Stop Capturing Unnecessary Data Before Regulators Stop You

The findings presented in an article by German magazine Computerwoche published on Feb 11, 2014, are a forceful reminder that messages about excessive data capture via mobile apps seem to have gone unheeded so far.  As reported, tests by TÜV Trust IT established that “almost one in two mobile apps suck up data unnecessarily”.

What’s “unnecessary” of course depends on your viewpoint: it may seem unnecessary to me if my mobile email app captures my location; the provider of the app, on the other hand, could be capturing the information to provide me with a better service and/or to make money from selling such data to a third party. The trouble is that I don’t know, and I don’t have a choice if I want to use the app. From a consumer perspective, this is not a satisfactory situation; I’d even go as far as calling it unacceptable. Not that it matters what I feel; but privacy advocates and regulators are increasingly taking notice. Unless app providers take voluntary measures, they may see their data capture habits curtailed by regulation to a greater degree than would otherwise be the case.

Let’s step back a moment and consider why so many mobile apps capture more data than is strictly speaking necessary for the functioning of the app:

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First Details Of Forrester’s 2013 Global Banking Platform Deals Survey

Jost Hoppermann

Forrester began surveying global banking platform deals in 2005. For 2013, we evaluated about 1,600 banking platform deals submitted by 29 vendors and located in about 130 countries. Shortly, we will publish the final results of this evaluation. Today, I want to offer some initial trends:

  • Counted deal numbers are the second highest ever. The number of counted new named deals is the second level we have yet recorded. The number of new-named deals shrunk; extended business deals increased and the banking platform market grew. 
     
  • The banking platform market shifted gears again. Top 10 vendors still represented the vast majority of new named deals that we counted, but fewer vendors than in 2012 enjoyed more than ten percent of all counted deals.
     
  • Banks' total assets indicate three vendor categories. One group of vendors won very small banks only and another group’s projects reached up to medium sized-banks. Only six vendors’ clients touch the total assets range of tier 1 banks (and go beyond it).

All the details will be available with a series of forthcoming reports focusing on the success of the participating vendors, the regional success perspective, as well as delivered functionality. If you do not want to wait: I will share some of the results during a Forrester Teleconference on February 27 As always, let me know your thoughts: jhoppermann (at) forrester.com.

Actionable Intelligence, Meet Terry Tate, Office Linebacker

Rick Holland
sdfasdfaasdfThe #Forrester Security & Risk team is hiring. We are looking for consultants to join our team bit.ly/M9gWS5 #infosecasdfasdasdfasdddsadfas

We are now less than two weeks away from our annual sojourn to the RSA security conference. RSAC is a great time for learning, meeting and making friends. (Please hold cynical remarks; RSAC is what you make of it.)  As the date grows near and my excitement grows, I am preparing my mind and patience for the ubiquitous silver bullet marketing that is predestined to appear.  

One of these silver bullets will be the term "actionable intelligence." You will be surrounded by actionable intelligence. You will bask in the glory of actionable intelligence. In fact, the Moscone expo floor will have so much actionable intelligence per capita you will leave the conference feeling like the threat landscape challenge has been solved. Achievement unlocked, check that off the list. Woot!

Well not so fast. I frequently talk to vendors that espouse the greatness of their actionable intelligence. Whenever I hear the term actionable intelligence I want to introduce them to Terry Tate, Office Linebacker.  Terry Tate first appeared in a 2003 Reebok Super Bowl commercial. 

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Rackspace Starts A Process Microsoft Just Finished

James Staten

With Satya Nadella now warming the CEO seat at Microsoft, executive recruiters can shift their attention to another cloud leader — Rackspace — who bids adieu to its 14-year leader, Lanham Napier. While both companies are clearly cloud platform leaders chasing the same competitor, the similarities in the top job stop there. Rackspace's needs in a CEO center more around how it tells its story than concerns about its strategy. 

Where Microsoft is struggling to ensure its ongoing relevancy in a world that is shifting away from the desktop and the on-premise enterprise, Rackspace has strong cloud credibility. Its issues are more around the fact that it isn't a cloud pure play, isn't another managed services cloudwasher, isn't an incumbent enterprise IT supplier, and no longer runs OpenStack. So if you're looking for companies to compare it to in order to value its stock, there aren't good comparisons. And if you’re looking for metrics to use to judge its success, the ones being disclosed don't paint a rosy picture. If you want to understand Rackspace, you'll have to really understand the company and why it isn't what it isn't. So let's start there:

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IBM Plans To Build 15 Data Centers To Expand Its Global Cloud Footprint

Sudhanshu Bhandari
Last month IBM announced plans to invest $1.2 billion in expanding its cloud footprint. IBM will deliver cloud services from 25 existing data centers and 15 new data centers in 2014. In the Asia Pacific region, IBM plans to open new data centers in Australia, China, Hong Kong, India, and Japan.
 
In the last two quarters of 2013, leading cloud hosting vendors announced plans to set up new data centers in Asia Pacific. Given the growing data privacy concerns among enterprises in the region, this momentum will only increase in 2014.
 
IBM’s cloud will accelerate cloud adoption among enterprise customers. Regional data centers will give IBM customers the ability to control the placement of their data and get consistent performance without worrying about the financial stability of the service provider. IBM aims to overcome customers’ concerns about a shared public cloud by offering the flexibility to host a completely dedicated private cloud in an IBM data center.
 
To accelerate the adoption of IBM’s cloud, the company should use an integrated end-to-end solution for business stakeholders and drive business growth by focusing on satisfying its existing enterprise customers.
 
To see Forrester’s recommendations, check out the full report.

Computers, Privacy & Data Protection Conference 2014: Embracing User Privacy As A Competitive Advantage

Dan Bieler

By Enza Iannopollo and Dan Bieler

The recent Computers, Privacy & Data Protection Conference (CPDP) showcased a series of innovative projects that are based on big data. Big data is one of the four imperatives that shape the age of the customer — one of Forrester’s main focus areas — and the changing regulatory framework of data protection in Europe has big implications for big data initiatives.

Central to data protection is the existing EU Data Protection Directive, which legislators have been trying to update for years to reflect the changing online realities. The proposed Data Protection Regulation focuses on a redefinition of the concept of “consent.” User consent now has to be freely given, specific, informed, and explicit.

This new definition forces businesses to be more transparent about how they gather, use, disclose, and manage customer data in the form of the principles of privacy notice and purpose limitation. Complying with these new privacy principles is a challenge in the age of the customer, as privacy regulation affects:

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New Research: AWS Cloud Security - AWS Takes Important Steps For Securing Cloud Workloads

Edward Ferrara

Security is the No. 1 impediment to Cloud Service adoption. Forrester’s research has shown this over the last three years. Cloud Service Providers (CSPs) are responding to this issue. AWS has built an impressive catalog of security controls as a part of the company’s IaaS/PaaS offerings.  If you are currently or considering using AWS as a CSP you should check out the following new research.

AWS Cloud Security - AWS Takes Important Steps For Securing Cloud Workloads

Sharing Is More Than Caring: Shared Services Enable Public Sector Tech Upgrades

Jennifer Belissent, Ph.D.

As we all learned as kids, it's nice to share.  That holds true for public sector organizations as well, particularly in tough times. Public sector organizations don't have the privilege of dialing back on scope in challenging economic times. In fact, when the going gets tough, government organizations often have to kick into high gear. And that was the case with state unemployment insurance (UI) programs in the US, which saw spikes in applications when the economy slumped.  But in most states the technology infrastructure wasn’t up to the task.  

  • Legacy systems were on life-support... Colorado’s 25-year-old COBOL-based mainframe systems continued to process unemployment insurance claims, but it was increasingly difficult and costly to find the "doctors" to keep it alive. They had to bring developers out of retirement to maintain it.  State officials knew it was only a matter of time before they had to pull the plug on their system.
  • …and just weren’t up to the task. Not only did the “look and feel” leave a lot to be desired, the legacy system failed to deliver. The system ran processes in batch mode, meaning that data was typically collected over a period of time (daily, weekly, or monthly) and processed into the system at the end of the period. Daily downtime for processing excluded the possibility of 24-hour availability or even extended hours. The delays and lack of availability frustrated end users who wanted or needed real-time or near-real-time information to make decisions.
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Digital Experience Delivery Sourcing: How Many Vendors Do You Buy From?

Mark Grannan

Today, we ran a short poll: "How many different vendors do you source digital experience solutions from?"  After seeing the results -- which matched our expectations -- the only word that comes to mind is 'fragmentation.'  

My colleague David Aponovich and I ran this poll during a webinar today for Forrester clients on the rise of digital experience platforms. Initially, you might think "doesn't this prove David and Mark wrong?"  But when you view this fragmentation against the need to deliver coherent digital experiences across touchpoints, we believe the journey many organizations face demands greater integration across these solutions.  As integration improves -- whether it comes prepackaged from the same vendor or not -- customer experiences should benefit from improved contextualization, and internal benefits will include unified interfaces, streamlined workflows, role-relevant data views, coherent commercial relationships, and much more.

We want to know: What are your organization's digital experience platform initiatives? Please take 15 minutes to let us know via our survey.

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