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Posted by William Band on February 25, 2010
Forrester analysts will host a Tweet Jam on March 24, 2010, from 1:00 – 3:00 PM USA ET (6 to 8 PM GMT) to answer questions from business and IT executives about the top challenges they face in orchestrating customer-facing business processes to drive top-line growth. During this interactive Jam session, Forrester analysts will share results of our latest research into the topics of: customer experience management, CRM technologies and vendor trends, social media, and business process management.
Key questions we will tackle during this Tweet Jam include:
The session will be hosted by William Band and Dr. Natalie Petouhoff and will include participation from a number of other analysts across Forrester. To join this interactive conversation, simply tune in to the #crmjam hash tag on Twitter or follow the analysts that will host and participate in the session.
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