Customer Insights
Customer data is powerful, but all too often IT teams have incomplete access to customer insights. That reality has got to change. Business technology and digital experience design depend on an intimate knowledge of the customer. In practical terms, that means change of operations and talent.
Continuous Delivery
Current organizational structures and operating models have aged out. Functional and product silos do not reflect customer journeys and preferences; conversely they frustrate customers and complicate innovation. DevOps teams partly overcome that challenge, but how do you take exceptions like DevOps and make it the operational norm?
Orchestration
Technology is the business — it is the underlying capability for virtually all customer experiences and operations. It screams for orchestration of existing tech, new tech, and innovative ecosystem partners. This is not just about technology leadership; this is the orchestration of the business.
Business Technology
Business technology is fuel; it is essential to win, serve, and retain empowered customers. Although increasing, it still represents a minority budget for most as teams pay down technical debt. The question is: How do you accelerate business technology spend and impact to stay apace or get ahead in a disruption-rich market?
Information Technology Insights
Lean Isn’t Always Lean: There Are Lean Cores And Lean Cores In Banking
The Rise Of Employee Power And Data In The Future Of Work
Discover how the tsunami of employee data and the rise of employee power will impact your organization and how you can prepare.
Systemic Risk And Robotics In The Future Of Work
Discover how systemic risk and robotics will transform the future of work — and what tools are available to address these trends.
Our Information Technology Team

Jeffrey Hammond
VP, Principal Analyst

Bobby Cameron
VP, Principal Analyst

Sharyn Leaver
SVP, Research
The CIO In 2020: A Window Of Opportunity Webinar
Learn how to transform your organization with a customer-first mindset while your competitors play wait-and-see this year.
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