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Transform IT To Win, Serve, And Retain Customers

Technology is no longer a specialized skill or distinct function; it has become the core DNA of your company. This changes the game for IT, from being a service function to a team-driven effort across business and technology, making the CIO less a functional leader and more a digital architect of the business. This also places the emphasis and pressure on business technology to differentiate and drive growth.

Customer Insights

Customer data is powerful, but all too often IT teams have incomplete access to customer insights. That reality has got to change. Business technology and digital experience design depend on an intimate knowledge of the customer. In practical terms, that means change of operations and talent.

Continuous Delivery

Current organizational structures and operating models have aged out. Functional and product silos do not reflect customer journeys and preferences; conversely they frustrate customers and complicate innovation. DevOps teams partly overcome that challenge, but how do you take exceptions like DevOps and make it the operational norm?

Orchestration

Technology is the business — it is the underlying capability for virtually all customer experiences and operations. It screams for orchestration of existing tech, new tech, and innovative ecosystem partners. This is not just about technology leadership; this is the orchestration of the business.

Business Technology

Business technology is fuel; it is essential to win, serve, and retain empowered customers. Although increasing, it still represents a minority budget for most as teams pay down technical debt. The question is: How do you accelerate business technology spend and impact to stay apace or get ahead in a disruption-rich market?

Information Technology Insights

Blog

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IT leaders planning their firms' return to work need guidance on navigating through the phases of the pandemic. Forrester's latest CIO research can help.
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How DBS Has Optimized Its Operating Model, Governance, And People Enablement To Ensure Success Of Its Enterprise Data Platform

Learn how DBS' platform-as-a-service approach helped scale data and machine learning initiatives across the bank.
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The Rise Of Employee Power And Data In The Future Of Work

Discover how the tsunami of employee data and the rise of employee power will impact your organization and how you can prepare.

Systemic Risk And Robotics In The Future Of Work

Discover how systemic risk and robotics will transform the future of work — and what tools are available to address these trends.

Our Information Technology Team

Jeffrey Hammond

VP, Principal Analyst

Bobby Cameron

Bobby Cameron

VP, Principal Analyst

Sharyn Leaver

SVP, Research

The CIO In 2020: A Window Of Opportunity Webinar

Learn how to transform your organization with a customer-first mindset while your competitors play wait-and-see this year.

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