Employee Experience

Transformation. Disruption. Innovation. These words echo across virtually all markets as a rallying cry to adapt to constantly changing market conditions. These terms are not buzz or hype — but a pragmatic view of what is required to thrive in a market where consumer behavior and expectations, digital advancement, and competitor actions press against what was normal and stable.

This is not classic change management to bring teams and people from Point A to Point B. Instead, this is about instilling an ability to continuously adapt to wave upon wave of external changes and give your firm a real chance to be the disruptor instead of the disrupted.

Great employee experiences enable employees to focus on their most important work — and makes it more likely to deliver great experiences to customers. Forrester empowers leaders and teams to see the market for what it is; enables you to adapt structures, processes, and norms to new realities; and helps you harness the best of human capital to innovate both with bold, broad strokes and with small but critical steps.

Insights for Employee Experience Professionals

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Your Employees Want More (And Better) Training

The C-suite sets a strategy. Employees are excited and enthusiastic. Yet, progress isn’t made. Learn why the skills transfer gap could be stymieing your firm’s strategic ambitions.
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Employee Personas Strengthen Your EX Strategy

Employee personas help in the experience design process for everything from hiring, onboarding, and training to productivity.
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Predictions 2019 Webinar

Forrester thought leaders dig into the seismic shifts that will affect your business in 2019.

Transformational Change Requires New Skills

Empower your employees with Forrester’s learning offerings.

The Case For Strategic Learning — Get The Guide

Disruption is the new normal. Succeed by unlocking the full potential of human capital.

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