Insights for Digital Business & Experience Professionals
Smart Retail eCommerce Shopping Features And What We Can Learn From Them
Buying the wrong fit and wrestling with a cumbersome checkout process can deflate customer energy. Discover how new tools from Patagonia, Everlane, Alibaba, and others streamline and simplify.
Predictions 2019: Digital Leaders Reboot To Hedge Against A Downturn
Forrester predicted in 2018 that digital would reach the hard stuff: Organization structure, operating models, and endless discussion of platforms. These themes are far from done; however, 2019 sees a distinct shift in emphasis — winter is coming.
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