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Posted by Brian Walker on March 14, 2012
Over the last few years we have seen a shift in client requirements. Commerce solution programs and eCommerce platform projects have begun to reflect a change in how companies are beginning to do business, and in next generation capability needs they have that encompass:
In the era of agile commerce, order management tools are becoming strategic. Dealing with a diverse set of customer touchpoints and fulfillment nodes is no longer a high-class problem reserved for the top-tier retailers and businesses. This is now an issue for businesses large and small. While in the past order management may have been an afterthought to the eCommerce platform, many clients today may be best served to first implement next-gen OMS capability before their next-gen commerce platform, simplifying the migration to and integration of that new platform while enabling more complex order fulfillment and inventory optimization.
The good news is that the solutions market is responding, and we are looking at this closely. We are incorporating OMS capability even further in our upcoming wave report on commerce platform suites — which is already underway — and have other research planned to support your need to find the right solutions for your business. I would love to know if you have specific OMS-related research you would like to see from us; please comment below if you have suggestions.