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Posted by Brian Walker on February 27, 2012
After many months of analysis and hard work, we are very pleased to have published the Global Commerce Services Provider Wave report late last week. As I wrote about recently, selecting the right services firm can make or break your project, and therefore your business. As commerce programs that reach across customer touchpoints get more complex and risky, the process of selecting a services provider has become increasingly critical to businesses' success or failure. Yesterday's relatively simple eCommerce projects have become today's customer experience, business, and technology transformation programs. To help clients find a consulting and implementation partner my colleague Peter Sheldon and I looked at offerings from the top twelve services firms supporting clients in implementing commerce platforms, order management systems, and related commerce technologies.
What we evaluated in each firm:
Our high-level findings:
As a group, global commerce service providers are poised to support their clients as they increasingly move into cross-channel commerce and support the next generation of customer touchpoints. However, we found important differentiators in our evaluation. Our evaluation uncovered a diverse market in which:
The report is loaded with detail to help in your selection of a service provider to support your growing multi-touchpoint business, and as with all Forrester Wave reports, is tunable to your specific needs, which can effect the recommendations significantly. And for those of you who are clients, Peter and I encourage you to contact us with questions.