Message Archiving Software-As-A-Service Adoption Continues To Accelerate

Cloud-based alternatives to message archiving are an increasingly attractive option for enterprise buyers. Budgetary constraints, coupled with increasing compliance regulations and eDiscovery needs, are compelling companies to search for message archiving solutions that offer a broad set of functionality at an attractive price. With today’s extended enterprise, the software-as-a-service (SaaS) model is top of mind as companies look to garner the cost-saving benefits and deployment advantages that this model can deliver. Strong adoption is well on its way. Among organizations rolling out message archiving in 2011, over one-fifth plan to implement a cloud-based solution, and I expect this number will only grow in 2012. For an evaluation of key vendors and key market shifts, Forrester clients can access the market overview on SaaS-based message archiving that we published last month.

A cloud-based solution is a viable solution for many, but message archiving professionals shouldn’t see these offerings as a panacea. Before embarking on taking message archiving to the cloud, make sure you’ve done your homework on vendor and contractual issues and continue to address the strategy, policy, and process challenges as you would with other in-house alternatives. Whether you’re rolling out your first message archiving solution or are planning to carry over your legacy application, make sure you're taking the necessary precautions to make sure that your implementation is a success.

Next week, I’ll be presenting on trends and best practices in cloud-based message archiving at Forrester’s Security Forum in Miami. In the session, “Cloud-Based Message Archiving Storms Ahead,” I’ll dive deeper in the topic and address many of the concerns that may be inhibiting adoption of cloud-based message archiving at your enterprise.

I hope to see you there.