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Posted by Boris Evelson on June 12, 2012
Traditional BI approaches and technologies — even when using the latest technology, best practices, and architectures — almost always have a serious side effect: a constant backlog of BI requests. Enterprises where IT addresses more than 20% of BI requirements will continue to see the snowball effect of an ever-growing BI requests backlog. Why? Because:
Forrester by no means advocates that firms transfer complex, mission-critical, enterprisewide BI applications — especially those that carry external exposure or other operational risk — into the hands of non-IT professionals. However, anecdotal evidence leads us to believe that with the proper BI application portfolio classification, no more than 20% of all BI applications should fall into this restricted category. We maintain that in an ideal BI environment, 80% of all BI requirements should be carried out by the business users themselves.
But what does it take for a BI tool or application to enable all types of users (casual users, power users, and executives) to self-serve for new queries, reports, analytics, and dashboards? "Intuitive" and "user friendly" are subjective terms. A point-and-click and drag-and-drop graphical user interface (GUI) may be a nirvana of intuitiveness to an information management pro who started his computer career working with punch cards or green-screen terminals, but to a younger generation of knowledge workers brought up on search GUI from Google and social media GUI from Facebook, a point-and-click GUI may not be as obvious or natural. With that in mind, in our latest Forrester Wave "Self-Service BI Platforms, Q2 2012," we evaluated:
against the following key self-service BI capabilities, such as:
Please read the complete report for more details. As always, we welcome all comments so that the next Forrester Wave will be even better. Please look for more upcoming BI Waves on Data Visualization, Mobile BI, Cloud BI and Enterprise BI Platforms in Q3 and Q4 2012.
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