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Posted by Boris Evelson on April 5, 2010
By Boris Evelson
How do you know if your BI application has high, low or no ROI? How do you know that what the business users requested last month and you spent countless of hours and sleepless nights working on is actually being used? How do you know if your BI applications are efficient and effective? I don't have all the answers, but here's what I recommend.
Start with collecting basic data about your BI environment. The data model (hint, it's a classical multidimensional model exercise) should have the following components:
Surround these attributes by dimensions like department, line of business, geography, time, request/event complexity, and others. What you can now get out of such a model are reports on efficiency, effectiveness and all sort of analytics, or BI on BI. I highly recommend that these are a must in any BI Solutions Center or BI Competency Center as part of a standard operating procedure. Here are just some of the examples:
Next you can report on and analyze this data for the following and many other purposes
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