The Three Pillars of Software Maintenance And Support Policies

After more than 350 conservations with customers about the maintenance and support issue in the past 4 months, it’s becoming quite clear users expect from their software vendors.   While those issues can be broken into tens of categories, three themes have emerged that include:

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Event Report: Dreamforce 2008 - Love is In the Clouds


Over 9,000 attendees made it to the annual San Francisco pilgrimage to
hear the high priest of SaaS kickoff the event.
This year’s theme
focused on the future of Cloud Computing, a focus on success, and how
much Salesforce loves its customers. Key product, technology, and
partnership announcements from the November 3 to 5 event include:

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SaaS Integration Advice

Continued interest in software as a service (SaaS) stems from the
pay as you go pricing, constant stream of innovation, rapid deployment
options, and the ability to do an end run around IT.  As the number of
options proliferate, enterprises will increasingly lean on SaaS as the
mission critical system.  Thus, end users need an enterprise apps
strategy for SaaS that addresses the “I” word - Integration.   The
requirements and leadership for integration will lead to the pragmatic
realization that SaaS can no longer be ignored by the IT department.
As organizations brace for the proliferation of SaaS procurements
integration should focus on:

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Event Report: Siperian Masters 2008 - Customers Confirm Multi-Entity MDM Trends

by Ray Wang

About 200 attendees were present as Ramon Chen, VP of Marketing, kicked off the event to the theme of adventurers and pioneers in MDM at the Bridgewater Marriott (New Jersey).   CEO, Peter Caswell, led the keynote session with a view on where Siperian has been, where Siperian is going, and then introduced the Ravi Jagannathan VP of Product Management and Manish Sood, Senior Director of Product Management. They presented Siperian's road map well into 2012.  Key announcements include:

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Event Report: Inforum 2008 Highlights Transition from Acquirer to Builder


Inforum’s  attendees were treated to a wonderful pre-keynote string
quartet
and a booming opening inspirational from both the Las Vegas
Philharmonic Orchestra and the rock band Innovation.  As the orchestra
took a bow, Infor’s CEO Jim Schaper, emerged from the conductor’s stand
to the surprise of over 5000 attendees.  The ever personable and
charismatic CEO discussed how Infor would help customers compete in an
emerging world of business networks that required innovation to be able
to respond to change.  He also spoke of the $325M being invested back
into the product in the next 4 years.

Key innovation announcements from the event include:

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Oracle Acquires Primavera – Leading Front Office and Back Office Project Management Vendors Portends Big Changes in Project Bas


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IBM Storms Into Cloud Computing With an ISV Friendly Pricing Model

The War for Mind Share In the Skies

The recent announcement of IBM’s Cloud Computing initiatives
represents the latest front in the marketing and delivery battle for
customers, partners, and ISV’s.  IBM has pulled together a mix of
existing technologies and new developments into a four pronged attack
that focuses on:

  • Cloud service delivery to end customers -
    leveraging existing Lotus Collaboration technologies (e.g. Sametime
    Unyte) and the newly announced Bluehouse, a web-delivered social
    networking and collaboration cloud service.
  • Customer integration of cloud services -
    delivering system integrator led practices around salesforce.com and
    Success Factors through IBM’s Global Business Services (GBS).
  • ISV enablement of cloud services - providing ISV’s with tools to design, build, deliver, and market cloud services.
  • Customer enablement of cloud services - helping customers deploy their own clouds through a suite of enabling technologies known as “Blue Cloud”.

Pricing Model Favorable to Broader ISV Adoption

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MDM And The Information Supply Chain: Applying Supply Chain Principles To MDM

by Ray Wang.

Similar to demand signals in the supply chain for the auto industry, the flow of information via data management drives our ability to evaluate, decide, and act in our information worker economy.  Delivering relevant data to the right person, time, and place, in the appropriate context remains a key challenge MDM professionals encounter. Taking a page out of Japanese-born lean principles in supply chain, we can apply the following:

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SaaS Applistructures Deliver On The Promise Of Tying Web 2.0 to Enterprise 2.0

by Ray Wang.

Walking out of the Salesforce.com event on Tuesday the 10th had me thinking about the promise of Web 2.0 for the enterprise via middleware, SaaS platforms, and this notion of applistructure. The thing that really struck home was not the utility computing model that Marc Benioff rants and raves about, nor the great drag-and-drop content management capability of Koral that was being demo'd. What struck home more than anything was how applistructure was taking shape via SaaS and how quickly SaaS could deliver Web2.0 capabilities to the enterprise.

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Event Report: CDI-MDM Summit, San Francisco, CA

by Ray Wang.

Rob Karel and I recently had a chance to not only visit, but also co-moderate a panel on Data Governance at the CDI-MDM conference on March 26th and 27th at the San Francisco Marriott.  Though master data management/ customer hub pentetration in the enterprise still hovers in the high single digits, its obvious the energy, activity, and investment around MDM continues to grow.  Some quick observations from speaking with attendees and vendors at the event:

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