If you want to communicate with your clients, prospects, and colleagues, it's good to make sure that your channels are all working — end to end. Even the largest firms can struggle with this — and nobody gets any larger than Microsoft. The team from Redmond boasts a formidable array of communication technologies and keeping them all in synch can be challenging.
I recently had the experience of joining them for an analyst call, and there was a Live Meeting opportunity for a richer presentation. I was eager to take advantage of that and clicked the appropriate buttons. I was offered an enhanced Media Player stream but like many companies, Forrester locks down its configurations, so upgrading that was not an option. So I chose the web browser version instead. As it happens, IE is not one of the "locked down" components so I had already upgraded to IE7 (and that was not without its challenges; it doesn't work well with some key corporate systems we use here. But that's another issue.)
Well, that turned out not to be optimal either. I got the following message from Live Meeting: