Best Wishes To A Great Colleague -- Ray Wang!

We just learned yesterday that Ray Wang has decided to leave Forrester Research to join a small strategy consulting firm based in the San Francisco Bay area.  Ray's last day with us will be August 19th.

Ray is one of the highest profile analysts in the industry--with a focus on ERP, order management, CDI and MDM.  To many of us at Forrester he is also a colleague, collaborator and good friend. He is widely known for his unparalleled client service, driving work ethic and intensely competitive streak (in a good way) that led to numerous awards while at Forrester.  We will miss him greatly.

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Great News For The Process World — A Sea Change Is Coming

Connie Moore By Connie Moore

I've been working in the Business Process Management field for long time. How long? How's thisI remember when there wasn't any BPMit was all just workflow. Plus, I remember when there wasn't any continuous improvement or Agile vs. Waterfall, it was just big bang Business Process Reengineering.

I've also been working in the content management and collaboration space for a long time. How long? I remember when people who tracked document imaging (me included) didn't know what document management was. And I remember when Lotus Notes and Groupwise defined the collaboration space, and nobody thought for two seconds about Microsoft.

Why do I ramble on through technology's memory lane? It's because I want to set the stage for what I'm about to write.

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Great News For The Process World—A Sea Change Is Coming

Connie-Moore By Connie Moore

I've been working in the Business Process Management field for long time. How long? How's thisI remember when there wasn't any BPMit was all just workflow. Plus, I remember when there wasn't any continuous improvement or Agile vs. Waterfall, it was just big bang Business Process Reengineering.

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Let's Get Social

ConniemooreBy Connie Moore

I recently read an article about how journalists are having to change, and change fast.  The gist of the article (sorry but I can't remember where I read it) is that the good old days of writing on deadline and having 24 hours or 12 hours to get your story done are dead and gone. Or as Kathleen Parker recently wrote in The Washington Post "Let me be the first in the new year to declare that the mainstream media are dead" (January 2, 2009).  She added "The mainstream media aren't really dead, of course. The industry has merely transmogrified, splintered into a billion little reflections of its former self. One-fifth of the world's nearly 7 billion people are now Web-capable -- all reporting, opining, interacting, twittering, digging and blogging."

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Knowledge Matters. (Just Ask Circuit City).

Conniemoore By Connie Moore

You've probably seen them by now--the guys standing by the roadside waving big signs that exclaim "Going Out Of Business!" and promise savings of 50-70% on electronics and appliances. That's right, Circuit City is now the latest victim of the recession of 2008-2009. 

Or is it?

Do you remember back in March 2007 when Circuit City committed one of the biggest public relations blunders ever done by a major corporation?  At that time, the company was feeling some financial and competitive stress, so it decided to layoff 3,400 of its highest paid sales staff and replace them with lower paid workers. Rather cynically, the company said that experienced workers could reapply for their jobs if they were interested in working at the lower salary.

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Telepresence—The Next Best Thing To Being There

Conniemoore_2 by Connie Moore

A while back, my husband and I were driving back from a sporting event when I noticed that he was talking about work. This was a surprise because he almost never talks about his job, particularly on weekends when he is having fun. I was only half listening, but all of the sudden I sat up and realized he was talking about telepresence—a technology that I'm very interested in. This, too, was a real surprise because my husband is a true Luddite when it comes to any type of technology. (No joke—for example, he keeps his cell phone turned off so he can "save" the battery. It drives me nuts when I need to reach him urgently.)

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Retirement??? You've Got To Be Kidding!

Conniemoore by Connie Moore

I met a beautiful woman today. Actually, "met" is an overstatement; she and I were both sitting in a waiting room at a medical clinic. I couldn't help but watch her out of the corner of my eye because she was strikingly beautiful. She had beautifully coiffed hair, wore a gorgeous buttery-yellow jacket which was coordinated with a colorful and elegant scarf, plus her nail polish perfectly matched her outfit. (Hang in here guys, there is a point to this.)

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Millenials — Ignore Them At Your Peril

ConniemooreBy Connie Moore

I am a political news junkie. I came by it honestly because my family always discussed political events at suppertime, I was a student activist in high school and college, I majored in political science and history, and now I'm somewhat involved in local politics where I live. So I guess it's no surprise that my eyes and ears have been glued to CNN, The Washington Post, The Economist and just about every weekly news and business magazine I can get my hands on during this political primary season.

And how about that campaign???? For me, the democratic race has been amazing. At first, the debates were all about Iraq. But after the surprising Iowa caucuses, the discussion completely changed. Literally overnight — it's a totally different campaign season now. If you are a political junkie like me, you have to ask "Why? What happened?" Here's the short answer: The Millenials struck.

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Have You Ever Been Ninged?

by Connie Moore.

A couple of months ago I was Ninged. I opened my email first thing in the morning and there it was . . . an invitation from Mike “Early Bird” Gilpin to participate in a workgroup discussion about dynamic business apps (more on that in a future post). Now Mike is a colleague of mine at Forrester and I tremendously respect his knowledge and experience and intellect. So, of course, I immediately and enthusiastically responded "Yes!"  Not only that, I immediately invited every analyst in my team and some other colleagues to join us.

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Empowering People, Driving Process

A couple of weeks ago, I attended the Ultimus User Conference in Munich, Germany. The conference was quite refreshing and encouraging from many different perspectives, starting with its unique theme: Empowering People, Driving Process. Why do I say it’s a unique theme? Every single BPM conference I have ever attended over the past 15 years has always zeroed in on one thing — how to use workflow or a BPM suite to automate the predictable and structured part of a business process. In other words, most business process management conferences explore how to drive business processes while ignoring anything about empowering the people who participate in business processes.

 

 

What a shift in thinking and maturity this get together demonstrated. Empowering people ran the gamut from the need to integrate collaboration, business intelligence and content into business processes, all the way to addressing user acceptance and people management issues that always surface whenever companies embark on changing or continuously improving their business processes.

 

 

Another real eye-opener at this event was the significant number of large, medium and small sized companies throughout western, central and eastern Europe, the Middle East and Africa that are getting tangible and measurable benefits from business process management suites. BPM clearly isn't just a US trend or a large enterprise only trend — it’s clearly gone global and also moved into medium size businesses in a big way.

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