If you've been following our recent blog posts, you'll know that Forrester has a lively business process management and Lean practice. To help us better understand the issues that business process improvement professionals face, we've fielded a very short (I promise) survey. Through it, we're trying to determine where business process improvement pros sit in the organization (IT, special business services group, or business domains), and who is driving business process initiatives in most organizations.
There’s no doubt about it. The BPM suite market has fundamentally changed, now that IBM announced plans to buy Lombardi, and Progress Software sealed the deal on Savvion yesterday. Two little vendors . . . and you would think, given all the reaction, that something really big happened. But in many ways, that’s the case.
Ok, why are these two deals so important? Lots of reasons, including:
Our latest featured podcast is Connie Moore's"Lean: The New Business Technology Imperative".
In this podcast, BP&A Research Director Connie Moore covers how process professionals and IT leaders need to apply lean thinking to maximize value and minimize waste across the organization. This podcast features a combination of three components that have a tremendous amount of power, including: Lean as a concept, Lean software, and a trend in forward looking organizations where information technology is shifting its focus to Business Technology.
This podcast covers how process professionals and IT leaders need to apply lean thinking to maximize value and minimize waste across the organization. This podcast features a combination of three components that have a tremendous amount of power, including: Lean as a concept, Lean software, and a trend in forward looking organizations where information technology is shifting its focus to Business Technology.
I was going through a bunch of old slide decks last week and came across this one particular slide that struck me. I think it gave me pause because I don't normally use the slide, and I hadn't seen it in a long time. I think the material is workwhile for anyone thinking about using a business process management (BPM) suite, so here goes.
Consider a BPM suite when you need to:
Change processes frequently. This is probably the most important reason to look at using a BPMS, but a few years ago you wouldn't have seen this on the list, much less anywhere near the top. Back then, everyone preached the mantra that you should find a repeatable process and use BPM to automate it. Maybe this came from a Six Sigma view of the world in which practitioners were trying to drive out variation in order to reduce defects and increase quality. Anyway, the old thinking has been turned on its head now: use BPM for processes that constantly change (in addition to the highly repeatable ones) because processes that constantly change are 1) hard to automate and 2) probably some of your highest value processes because they are usually people and knowledge intensive. A BPMS coupled with a continous improvement mindset (this latter point is the really important part) can really make a difference when it comes to processes that change. And let's admit it right now--business processes change a WHOLE lot more than we think they do.
I just got on Twitter yesterday. My Twitter handle is “cmooreforrester”.Wow, what an experience.I had 54 followers in 24 hours, and now have 83 followers in 2 days.In honor of the occasion, I thought I would write the 50 things I know about BPM, in 140 characters or less for each entry.(OK, don’t hold me to the 140 character count; I didn’t count the actual sentence length.)Hope you enjoy it and get value from it.The 50 things I know about BPM:
Business process management is a discipline, not a technology.
The discipline is grounded in Lean thinking, continuous improvement, total quality management, and six sigma.
Last week my colleague, Clay Richardson and I got to spend a few hours talking about case management. In fact, we examined case management from just about every angle possible. The occasion? We were doing a video shoot for EMC at its studio in Hopkinton, Mass. It was a lot of fun because it's cool to do videos and the EMC folks were loads of fun to work with--plus I'm truly passionate about case management.
At this point, you are probably curious to know: what is case management? and what is a case?