There's A New Name In The Telecom Expense Management Landscape

There’s a new name to remember in the Telecom Expense Management (TEM) vendor market space – as though there weren’t already enough to keep you busy, with hundreds of businesses in North America alone marketing themselves as TEM vendors.  But fear not, you can also toss one of those names in the memory archive because Invoice Insight, a 10-year veteran in this space, has recently rebranded as Xigo. Why? To shed the “old school” image of a vendor focused solely on telecom invoice management. Invoice Insight – excuse me, Xigo – and much of the TEM market has moved beyond the simple value proposition of validating invoices and disputing charges.  Many of these solutions address the effective management of all telecom-related activities, including inventory and asset management, ordering and provisioning management, workflow automation, and even device disposal. It’s this focus on the more complete life-cycle management of telecom assets that instigated the change in name. A name, Dave Snow, Chief Marketing Officer at Xigo says was chosen to be “timeless for a timeless brand.” Ahmmm, the verdict is still out on the name.

But along with its rebranding, Xigo introduced its family of products: Xigo enterprise, Xigo pro, and Xigo now – the latter of which is free. Yes, that wasn’t a typing error. They’re offering their entry product, Xigo now, an automated service built to analyze the wireless bills of companies with up to 50,000 mobile phones under management, for free – for those of you outside the US whose interest may be piqued, sorry, for now this is just a US freebee. But why are they doing this at all? Surely not out of the goodness of their hearts. They are, after all, a vendor playing in a highly competitive marketplace. Well there are a couple of good reasons:

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Are Former Employees Still Calling On The Company Dime?

Cutting telecom costs continues to sit as a top priority in most European and North American organizations. However, the proliferation of mobile devices poses numerous challenges when coping with telecom expense management (TEM). One such challenge I increasingly hear about during client inquiries is the difficulty in maintaining accurate, validated, and current inventories of company mobile devices.

It seems the bigger the organization, the more it struggles with accuracy. Many have numerous devices they can neither locate nor account for who has it in possession. In some cases, former employees are still using corporate devices, and there’ve even been situations where new phones are issued to expatriated, or worse, deceased employees. Such inaccuracies are both scandalous and costly for the organization. For example, a large Fortune 500 retailer, after implementing a TEM solution, found 3,500 monthly cell phone bills of former employees still being paid, costing the company in excess of a million dollars per year.

A recent briefing with Telesoft, a Nordic TEM provider, offered a rather simple means of getting a spot inventory of your organization’s mobile devices. Using a series of three mass text messages sent over a 3 week period, organizations can instruct users to respond with information that would identify themselves as an employee:

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