Part 2: Testing Tools Market Landscape: It's all about change!

What a strange summer this has been! From Boston to London to Paris to Turin, the weather has offered weekly and even daily reversals, with continuous change from sun to rain, from hot and damp to cool and crisp. I missed a nice spring season. Even today, from 35º-38º Celsius (95º-100º Fahrenheit), we just went to 22º Celsius (71º Fahrenheit) with a perfect storm! A continuous climate and sudden change is quite unusual in some of these countries. Certainly it is where the Azores Anticyclone usually dominates from mid-late June to mid-late August, offering a stable summer. How many times have you had to change plans because you discover weather is about to change!?

You might be thinking, "What does this have to do with this AD&D blog?" It’s about change! I am wondering if, in our daily lives, getting used to unexpected conditions and having to handle continuous change favors a mindset where change is just something we have to deal with and not fight. A new mindset very much needed given the change we see ahead in how we develop, test, and deploy software!

My focus in this blog is testing, although the first change we need to get used to is that we can’t talk any longer about testing in an isolated fashion! Testing is getting more and more interconnected in a continuous feedback loop with development and deployment. (See my colleague Kurt Bittner's report on continuous delivery; I could not agree more with what Kurt says there!)

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Digital Customer Experiences: Integration Opens A World Of Optimization Possibilities

What if you could look over the shoulder of every one of your customers as they used your mobile apps, web pages, kiosks, and other digital channels? What could you learn? How might you use what you learn to dynamically adjust your digital experiences?

In the days when web applications were king, this type of insight was doable with simple web analytics and similar tools. Today, continual experience optimization is much more difficult because of:

  • Multiple interaction channels. You must collect, correlate, and analyze data in a coherent way across multiple channels of customer interaction. A single customer interaction may cross between channels or even use more than one channel at the same time.
  • Many back end servers. You must integrate data from multiple back end servers including recommendation engines, commerce, mobile application servers, digital asset management, community, collaboration, messaging, and more.
  • The need for rapid change. You must quickly change any or all of your digital experiences and back end services based on what you’ve learned.
  • The need for contextual experiences. You must use each individual customer’s context to dynamically adjust experiences in real-time.
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