Squeezing The Value Out Of ITIL, Or Any Other IT, Training

I promised a second blog based on the English-language presentations at the itSMF Norway annual conference but then I had a better idea … rather than just giving you the something akin to Twitter highlights I decided to be cheeky and ask a couple of the presenters to write blogs based on their presentations. Smart or lazy, I think it is better for you the reader.

Here is the first from Paul Wilkinson of GamingWorks – no stranger to writing blogs for my Forrester blog roll. The second is by Stuart Rance of HP and this will appear soon. Paul’s topic?

“How to improve the Return On Value (ROV) of an IT service management training initiative”

To quote Paul: “Hardly an innovative, exciting, sexy subject when everybody wants to hear about cloud, BYOD, social media, and all that new stuff.” BUT Paul was asked to present the same session he delivered in 2012 given that it was one of the top 3 well-received the previous year. I personally thoroughly enjoyed it – Paul is good at making you believe that there is “a better way” when it comes to changing the way we think about IT service delivery.

What were Paul’s key messages?

What was so important? Why should you read on? What should YOU now do differently?

Paul set the scene nicely. In his words (with a little editing by yours truly):

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