The Capita ITIL JV Wasn’t “Big News,” So What IS Important To Real-World IT Service Delivery?

I guess I should have expected this (but alas I didn’t) – the Capita ITIL, the IT service management best practice framework, joint venture with the UK government wasn’t big news. If anything, the story made ripples rather than waves; and from a UK government “finances” rather than IT service management (ITSM) best practice perspective.

It’s interesting to consider why – particularly when enterprises are so adamant on requesting ITIL-alignment in ITSM tool selection RFPs. But first a few links:

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So Capita Gets ITIL But Will People Finally “Get” ITIL?

It’s not often that I get to write about breaking news in the IT service management (ITSM) world but this definitely is it (I think the last time was this).

Well I say “breaking news,” many of us were talking about the rumor of Capita winning the “ITIL auction” on Wednesday evening while together at the Service Desk and IT Support Show. The odd thing is that it was probably the only time we were talking about ITIL, the ITSM best practice framework, outside of the sessions over the two days (other than some vendors who were still spouting that their tools are “ITIL-compliant”). But that is a topic for a later date.

If you want the “scoop” on the Capita announcement then please look at:

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