The Capita ITIL JV Wasn’t “Big News,” So What IS Important To Real-World IT Service Delivery?

I guess I should have expected this (but alas I didn’t) – the Capita ITIL, the IT service management best practice framework, joint venture with the UK government wasn’t big news. If anything, the story made ripples rather than waves; and from a UK government “finances” rather than IT service management (ITSM) best practice perspective.

It’s interesting to consider why – particularly when enterprises are so adamant on requesting ITIL-alignment in ITSM tool selection RFPs. But first a few links:

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