Announcing Forrester's Outside In Awards

We are pleased to announce that the nomination period has opened for a new Forrester award program: The Outside In Awards!

Forrester’s Outside In Awards are inspired by our recent book on customer experience, Outside In: The Power of Putting Customers at the Center of Your Business. They recognize organizations that excel at the practices needed for planning, creating, and managing a great customer experience. The awards will be presented on June 25th at Forrester's Forum For Customer Experience Professionals East in New York City.

There are six award categories for the Outside In Awards:

  • Best customer experience strategy.
  • Best customer understanding program.
  • Best customer experience design.
  • Best customer experience measurement program.
  • Best customer experience governance program.
  • Most customer-centric culture.

You can find all of the information you need on our Outside In Awards home page. The 2013 nomination forms are all available there, and nominations are due by 5:00 p.m. ET on May 3rd. You can also review this year's timeline, get answers to FAQs, and check out information about past customer experience award winners.

Good luck to all!