IT Service Management In 2013 – How Far Have We Come Since 2009?

While attempting to clear my desk before the Christmas break I stumbled upon a bright-pink USB memory stick that contained the collected presentations from the 2009 itSMF UK annual conference. Having satisfied my curiosity as to the size of the memory stick (I’d forgotten that USB sticks were ever that small), I then wondered:

  • What were the IT service management (ITSM) hot topics in November 2009?
  • Which industry luminaries were presenting on them?
  • How many presentations would still make it to the 2013 itSMF UK conference?
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