Connected, Customized, Personalized . . . My Day At CES 2013

After spending opening day at CES, I couldn’t agree more with my colleague Sarah Rotman Epps in her blog post that CES matters more now than ever to every marketer, product strategist, and C-level executive in every industry. Across the CES floor, connected TVs, tablets of all sizes, and a new breed of “phablets,” combining the form factor of tablets and smartphones into one, confirmed the fact that we’ve left the PC-dominated world behind for a mobilized and connected home and work life where content and context will dominate.

What struck me while I walked the floor at CES was that Peppers and Rogers were actually way ahead of their time. Remember them, the ones who wrote The One to One Future way back in 1996, well before the digital age became a reality? Their vision continues to become a technology-powered reality. With CES showing an abundance of new ways to connect with mobilized customers, the ability to target, reach, and effectively communicate with customers one-to-one, customizing and personalizing messages and offers to their unique needs, is increasingly within the reach of the marketer.

Available channels to the customer exploded on the CES floor to include everything from connected TVs and other devices in the home to all types of mobile devices and ruggedly made tablets built for the enterprise and everything in between. All are connected and share content in the right context to the devices consumers or business customers want, when and where they want it — just like Peppers and Rogers dreamed would happen.

Read more

SE Forum 2013

This is the Don't Miss The Forum edition of my running effort to connect you to all the value, ideas, analysts, and happenings from my team at Forrester. As we ring in 2013, I want to share the key date above all others in Q1 you won't want to miss.

That is our once-a-year major forum on March 4th-5th in Scottsdale, Arizona. The theme, "Accelerating Revenue In A Changed Economy". You can explore the agenda, speakers, theme, and register to attend at this link.

I am often asked about that theme and what we will focus on at the event.  So here are those answers.

The theme reflects a simple reality we see across B2B businesses and the leaders we support.  These companies are experiencing a gap between their strategic goals and in-the-trenches execution. Be that rolling out a new product and services capability, entering a new segment, or expanding in existing accounts.  And it's not getting easier given the do-more-with-less reset of the economy. What does that fee like?  The executive sposnsors of major programs at your prospects, to whom you aspire to sell, bring a "how can you help me and my busienss succeed" lens to their side of the conversation. When they don't hear that, they disengage. Making the shift from pushing products to solving problems is at the core of the change your buyers seek today.   

Read more

Marketing Mondays: January 7th, 2013

This is the Don't Miss The Forum edition of my running effort to connect you to all the value, ideas, analysts, and happenings from my team at Forrester.  As we ring in 2013, I want to share the key date above all others in Q1 you won't want to miss.

That is our once-a-year major forum on March 4th-5th in Scottsdale, Arizona. The theme, "Accelerating Revenue In A Changed Economy".  You can explore the agenda, speakers, theme, and register to attend at this link.

I am often asked about that theme and what we will focus on at the event.  So here are those answers.

The theme reflects a simple reality we see across B2B businesses and the leaders we support. These companies are experiencing a gap between their strategic goals and in-the-trenches execution. Be that rolling out a new product and services capability, entering a new segment, or expanding in existing accounts. And it's not getting easier given the do-more-with-less reset of the economy. What does that feel like?  The executive sposnsors of major programs at your prospects, to whom you aspire to sell, bring a "how can you help me and my busienss succeed" lens to their side of the conversation. When they don't hear that, they disengage. Making the shift from pushing products to solving problems is at the core of the change your buyers seek today.   

Read more