As market pressures and changing customer expectations force firms to utilize more supplier-based solutions, the need to professionally manage this supply becomes vital. Whereas in the past, "outsourcing" IT was primarily viewed as a cost-saving exercise, today a firm's top-line performance can be directly affected by the success of its suppliers. Deep industry knowledge along with direct customer experiences can put selected suppliers at the frontline of customer interactions and business innovation. When planned, built, and managed in the right way, the sourcing and vendor management organization SVMO can become one of the most important and value-generating organizations for companies.
While the changing business environment requires companies to react faster and manage disruptions more efficiently, their success relies on a constant but efficient supply. A well managed SVM organization will contribute to the overall success by ensuring a qualitative supply for the most favorable price.
Building a successful SVMO today may be more difficult than building any other internal organization. Managing a demand-oriented, well-balanced solution portfolio from external sources is a difficult exercise that has to be based in new governance models, supplier frameworks, and management tools.
To address these needs, Forrester has created the Sourcing and Vendor Management Practice Playbook, which brings a structured approach to building an SVMO that can help companies at various stages of maturity — from those at the start of their journey to those that are well-established
On November 2 in Shanghai, Microsoft announced the availability of Office 365 and Windows Azure services for customers in mainland China; both have been available in Hong Kong for several years. Through its collaboration with 21Vianet Group and HiSoft (now part of PactEra, a merger of HiSoft and VanceInfo), Microsoft is the first multinational vendor to provide public cloud services in mainland China delivered through onshore cloud infrastructure.
Under the agreement, Microsoft has authorized 21Vianet Group, which has a “value-added telecommunications service” license, to operate Office 365 and Windows Azure in China. This is critical to Microsoft’s overall strategy in China, as only Chinese companies qualify for this government license, which is normally issued by ministry or provincial bureaus of MIIT (the Ministry of Industry and Information Technology). Under the terms of the agreement, Microsoft is sharing cloud services revenue with 21Vianet Group and in exchange is able to leverage 21Vianet Group’s license to operate cloud data centers in China.
Microsoft’s entrance into the public cloud services market in China will affect both local and multinational cloud services/technology vendors in a number of ways:
Government regulations restricting multinational companies from offering public cloud services in China are gradually loosening. We expect other multinational cloud providers to follow Microsoft’s approach of partnering with a local service provider that has the “value-added telecommunications services” license. The government’s primary objective with this license is to protect local providers and stimulate onshore cloud infrastructure investments, and this goal is met through partnerships like this.