Business Technology Governance — An Update On Our Research

Craig Symons and I are undertaking an initiative to refurbish Forrester's research content on business technology (BT) governance. Here's an update:

Since we launched this initiative in September 2012 with the report “The Future Of Business Technology Governance," we have added two more documents to our collection. The first, “The What And How Of Decision-Making,” discusses the types of outcomes BT governance needs to deliver and the activities producing these outcomes. The second document, “The Who Of Business Technology Decision-Making,” overviews the structures, roles, and responsibilities that make the governance outcomes and activities happen.

We plan to add more research and organize it around the six building blocks illustrated in the following figure:

The assumption underlying the entire collection is that BT governance is IT governance done well — a process that builds consensus among business stakeholders on how to effectively evaluate, prioritize, direct, and track technology investments for optimal business results.

Based on the research done so far, we believe that BT governance requires strong CIOs who are able to master the art and science of building three reinforcing capabilities:

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The Rise, Fall, And Rise Of Software Asset Management: It’s More Than Just A “Good Thing To Do”

To describe software asset management as “red hot” right now might be an overstatement, but it is definitely at the top end of very warm. Three things have spurred me to write this quick blog:

  1. The growing number of Forrester client inquiries – unlike with IT service management (ITSM) where most relate to tool selection, these inquiries are very much about “getting started.”
  2. A recent webinar with CA Technologies where my somewhat “SAM 101” presentation seemed to be very well received: https://www.brighttalk.com/webcast/6505/60233 (registration required).
  3. Jon Hall, of BMC, published an IT asset management (ITAM)-related blog (Let’s work together to fix ITAM’s image problem) in which he shares not only his insights but also what I would call “BMC IP” – what Jon calls an asset management benchmarking worksheet.
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