Mobile security and operations continues to be one of the hottest topics for organizations across industries. Mobility holds the promise of fostering new innovations, reaching new audiences and, most importantly, creating never-before-seen user experiences and business opportunities. For example, productivity gains brought on by “anytime”, “anywhere”, “any device” access are already revolutionalizing customer service, collaboration, and supply chain management, and many other aspects of business processes.
But delivering what mobile promises in a secure and safe way is a difficult proposition today. The mobile technology ecosystem is changing a million miles a minute: many technologies are still maturing, which led to a fragmented and semi-technology market. As a result, Security & Risk (S&R) and Infrastructure & Operations (I&O) professionals struggle to enforce consistent IT security and operations policies in this new environment where mobile devices have become the norm and customers and employees alike have come to expect certain business functions delivered over the mobile channel, regardless of the risk.
The Mobile Security & Operations Playbook contains content designed specifically for IT security and operations professionals to address these challenges. The playbook covers four key strategy aspects: 1) Discover: articulate the value of mobile security and operations in business terms; 2) Plan: set the strategy for mobile security operations; 3) Act: execute the strategy; and 4) Optimize: measure and optimize mobile security operations. To see a high level overview of the playbook, download the executive overview report.
I recently attended an event in London where Telefonica shed more light on its Digital division. Digital is the central division driving innovation at Telefonica group and was formed in September 2011. However, Telefonica, despite the creation of Digital, still is somewhat in the old telco mold of inside-out innovation.
Digitization is undoubtedly a major theme affecting both society and the economy, bringing huge implications for communication, collaboration, consumption, and production. The big focus areas for Digital are e-health, digital content distribution, security, cloud, M2M, OTT comms, financial services, and advertising. In this respect, Digital is the right answer. My main observations from the event are:
Digital’s product development process is not end-user-focused enough. Digital does not seem to involve the actual end users as much as other solution providers, like for instance Colt (http://goo.gl/oBCO0). What was missing during most presentations was a better demand-analysis of its customer base. Digitization has big implications for company cultures, modes of operation, and ways of life. Businesses require significant assistance in preparing for these challenges such as change management. Digital did not explain how it plans to address these either through internal capabilities or through partnerships with business consulting firms like Deloitte. This means that Telefonica risks developing solutions that do not meet demand. Moreover, detailed customer case studies were not discussed, although Digital did present its portfolio development approach.