Mobile security and operations continues to be one of the hottest topics for organizations across industries. Mobility holds the promise of fostering new innovations, reaching new audiences and, most importantly, creating never-before-seen user experiences and business opportunities. For example, productivity gains brought on by “anytime”, “anywhere”, “any device” access are already revolutionalizing customer service, collaboration, and supply chain management, and many other aspects of business processes.
But delivering what mobile promises in a secure and safe way is a difficult proposition today. The mobile technology ecosystem is changing a million miles a minute: many technologies are still maturing, which led to a fragmented and semi-technology market. As a result, Security & Risk (S&R) and Infrastructure & Operations (I&O) professionals struggle to enforce consistent IT security and operations policies in this new environment where mobile devices have become the norm and customers and employees alike have come to expect certain business functions delivered over the mobile channel, regardless of the risk.
The Mobile Security & Operations Playbook contains content designed specifically for IT security and operations professionals to address these challenges. The playbook covers four key strategy aspects: 1) Discover: articulate the value of mobile security and operations in business terms; 2) Plan: set the strategy for mobile security operations; 3) Act: execute the strategy; and 4) Optimize: measure and optimize mobile security operations. To see a high level overview of the playbook, download the executive overview report.